Payroll dated 2/19, employee got a paper check. Employee had endorsed the back for mobile deposit only. Well that isn't an option because we don't use the special ink that you have to have for that. The only reason we did paper checks that week was because we were closed 2/15-2/19 due to weather. So everyone got a paper check on Monday dated for 2/19. Since employee had endorsed the check incorrectly and hadn't been able to deposit it, I thought I could just go into the check and check for it to be direct deposited. This was done the day I submitted this weeks payroll. It hasn't been. The amount for that check hasn't come out of our account and hasn't been deposited into the employee's account. But now it won't allow me to uncheck it for direct deposit even though it hasn't deposited it and doesn't look like it will. At this point, I'd be fine with printing another paper check, but I can't even do that bc it has the check amount as zero since it claims it was direct deposited. Any help would be appreciated.
Help has arrived, @windylou.
Let's first check your employee's Direct Deposit status, this may be the reason you can't uncheck the DD to paper check when printing. Here's how:
For more info, please see this article: Check the status of an employee's direct deposit.
Then, to guide you in setting the paycheck to be printable (non-direct deposit), check this link for the detailed steps: Change a direct deposit paycheck to a regular paycheck in QuickBooks Desktop Payroll.
Also, I've added this great source that will give further info on how long it takes for DD paychecks to be deposited on your employee's bank account: Set up your company payroll for direct deposit.
Feel free to get back here if you need further assistance in printing your payroll checks in QuickBooks. I'm always around to help. Have a good one.
This doesn't help. I've went through every article that you sent me. I did the payroll run status for the week of the paycheck date. It says no info available. I have already done the change direct deposit to printable. It doesn't work, which is the reason for the question and I clearly stated that in the original question. I uncheck DD, then try to save and close and it says Unchecking DD after payroll has been submitted does not stop it from being direct deposited, click ok and it automatically rechecks the box. Still hasn't taken the amount out of our account or deposited it to the employees account, which leads me to believe it won't be. But I do still owe this employee a paycheck, so we need to get this taken care of. Edited to add, when going to the edit/void paychecks screen and click on the paycheck, the bottom of the screen says we sent the direct deposit transaction for this paycheck at 5pm on 2/17/21, which is NOT correct. I didn't even create this paycheck until 2/22/21.
Allow me to share insight about your Direct Deposit check, windylou
Let's update your Quickbooks Desktop to the latest release to ensure better security and performance. Also, let's download the latest payroll tax tables so you can process payroll in Quickbooks Desktop. Keep in mind, your payroll subscription must be active.
1. Open Quickbooks Desktop.
2. Press F2 (or Ctrl+1) to open the Product Information Window.
3. Check your current version release.
Once done, void the employee paychecks within Quickbooks then contact Desktop Payroll Support to review the status of the Direct Deposit.
I can provide some information on how to send payroll and direct deposit paychecks in Quickbooks Desktop Payroll and when to submit payroll to pay employees on time.
Please don't hesitate to leave a comment below if there's anything else you need help. I'm always ready to assist.
Yes, I have the latest version of everything. 'Your payroll subscription has to be active', seriously? You do realize that in order to do Direct Deposit payroll, you have to have an active subscription? This was not helpful.
Hey there, windylou.
Thanks for following up here after trying the troubleshooting steps mentioned above. I want to make sure your Desktop Payroll subscription is operating at 100%.
Since the direct deposits still aren't going through and you're unable to print a paper check, I recommend reaching out to a member of the Desktop Payroll Support Team. This is the quickest way to get this issue sorted out as agents have tools, like the ability to screen-share, to take a closer look at your account and determine what's causing the problem with the paychecks. Here's how to get in touch with the team:
1. Press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can choose to message an agent, or set up a callback for a time that's convenient for you.
The following linked article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team
Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.
You guys clearly are not reading my original question. Direct Deposit is working fine, it's this one check that I'm having issues with. If you would read the actual question, you may be able to understand what I'm talking about. I have reached out to support, but I don't have hours to waste waiting for them.