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owllea
Level 1

Check writing dropdown menu changed

I have Quickbooks DT Pro 13.      I converted from much older Quickbooks and it was flawless until today.    When writing a check, the dropdown menu always had my accountants codes and description to auto fill.    Example      Federal Withholding  2110 or Distributions 3130, client meals, milage etc.

After writing a check correctly, I went to next check to write and all the dropdown information was a list of all my vendors (everyone that I've written a check to).    None of the account codes or catagories.

What did I do and how do I get back the account information?

2 Comments
owllea
Level 1

Check writing dropdown menu changed

edit Desktop Pro 18

ClayJ
QuickBooks Team

Check writing dropdown menu changed

Greetings, @owllea.

 

Welcome, and thank you for visiting the Community for help. Congratulations on a smooth upgrade to your new version of QuickBooks. Now that you're in the new edition, and you've encountered some trouble with writing checks, I believe running a rebuild and a verify on your file is the first step to resolving this.

 

These diagnostic tools comb through, repair, and diagnose any damage within your company file that may need to be manually fixed. Rebuilds and verifies are essential when trying to repair minor corruption, and also aids in determining if the issue is stemming from the file, or something else.

 

Here's how to run these tools:

 

Run the Rebuild Data utility:

  • Go to File, then select Utilities Rebuild Data.
  • On the QuickBooks Information window, select OK. Follow the prompts to save a backup.
  • Select OK when you see Rebuild has completed.

 

Run the Verify Data utility:

  • Go to File, then select Utilities Verify Data.
  • If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.
  • Should the Verify find an issue with your data, you will be prompted to Rebuild Now or View Errors. Select Close, then perform the steps below.

 

For your reference, here is an article that can further guide you on troubleshooting data damage within your file: Resolve data damage on your company file. After going over these steps, you should now be able to write checks as you once did within in QuickBooks. I want to ensure your success, so please keep me updated on how this works for you.

 

Feel free to also seek me out here in the event you have anything else about the program you'd like to address. I am always here in the Community to help.​​​​​

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