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Experienced Member

Check your "new" 2018 W2's to be sure employee address is COMPLETE in envelope window!

We've been using Online Payroll for the last 10yrs with no issue, but THIS year...over half of our w2's are printing with the APT or UNIT number missing from the first cover page.  You know, the one the US Post office uses to deliver the mail correctly.  Intuit says there is nothing they can do & told me "all i need to do is to go into each of our 243 employee screens, move the APT # if they have one from Line 2 to Line 1.  Simple as that!!!"  Not like we pay Intuit monthly or anything.  I understand they are a giant company with millions of accounts...which is why i dont expect their software engineers to do stupid things that hurt small business owners. 


1 Comment
QuickBooks Team

Re: Check your "new" 2018 W2's to be sure employee address is COMPLETE in envelope window!

Thank you for reaching out to us, STSS.


I appreciate the feedback and details you've added about the issue you're experiencing. Let's work together to resolve this.


We can run some basic troubleshooting to isolate the W-2 printing problem. We can start with running QuickBooks in a private browser. From there, you can try printing the form and see if it works.


You can follow these shortcut keys:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Internet Explorer: press Ctrl Shift P
  • Safari: press Command Shift N

If this works, you go back to your regular browser (Ctrl N) and clear the browser's cache. If the problem continues, you can also switch to a different supported browser. This will help us determine if the problem is browser related.


That's it. I'll be around if you need more assistance, just leave a comment for me. Wishing you all the best.