Hello thadmc,
Thanks for posting in the Community. I'm here to assist you with reconciling an account.
When you reconcile an account, you compare your QuickBooks balance and transactions with your bank statement. To learn more about how you can start the reconciliation, you can visit the article I've attached below:
How to reconcile accounts
In case you encounter issues while reconciling an account, visit our Reconcile hub to help resolve the problem:
Reconcile hub
We also have our Phone Support Team if you need quick assistance. You can reach them through this article:
Get help with QuickBooks Online
The Community team is always around if you need more assistance with your reconciliation concern. You can add more details by leaving a comment below.
