cancel
Showing results for 
Search instead for 
Did you mean: 
thomaswmutter
Level 1

Connecting Payroll for Mac Desktop

I recently purchased quickbooks desktop for Mac version 2020 along with the intuit online payroll for Mac.  When I follow the directions to link the payroll from the desktop software a pop up box asks for me to login with my intuit credentials.  I'm then told that "we didn't find any online payroll companies".  If I login from intuit's website it clearly shows that I have both intuit payroll and Mac for desktop as my purchased products. I have my payroll key, but cannot find anywhere in the software to input.

 

Any help would be greatly appreciated as I am in desperate need to get this working asap.

 

Thanks!

1 Comment
Charies_M
Moderator

Connecting Payroll for Mac Desktop

Hello there, thomaswmutter.

 

I want to make sure you'll be able to get back on track with accessing payroll. 

 

I believe this issue with the error message you're getting "We didn't find any online payroll companies" requires a verification from our Intuit Online Payroll Support. They have the tools to check your account and the login credentials you're using when accessing the company. This way, they'll be able to provide the necessary information and help connect your Intuit Online Payroll to your QuickBooks Desktop for Mac.

 

Here's how to reach our support:

 

  1. Open the IOP sample file.
  2. Choose your state.
  3. Click the Help option in the upper-right corner.
  4. Select Contact us.

I'm adding this link on Sign in to your Intuit Online Payroll Enhanced/Full Service or QuickBooks Online Payroll account so you'll know the correct web address to sign in.

 

Drop me a reply below if there's anything you need help with. I'm always happy to assist. Wishing you a good one.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us