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Moderator

Contact Intuit Online Payroll Support

Have a question about your payroll service? Choose your product and chat with our payroll specialists at  Intuit Online Payroll.

 

Intuit Online Payroll Enhanced and Intuit Online Payroll for Accountants

Mon- Fri 6am to 6pm PT, Sat 6am to 3pm PT

 

Intuit Online Payroll Full Service Payroll

Mon- Fri 6am to 6pm PT

Solved
Best answer October 04, 2019

Best Answers
Highlighted
Moderator

Contact Intuit Online Payroll Support

Contact our dedicated payroll support teams!  Chatting in is the quick and easy way to get in touch!

View solution in original post

29 Comments 29
Highlighted
Moderator

Contact Intuit Online Payroll Support

Contact our dedicated payroll support teams!  Chatting in is the quick and easy way to get in touch!

View solution in original post

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Level 1

Contact Intuit Online Payroll Support

Having trouble with my tax payment

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QuickBooks Team

Contact Intuit Online Payroll Support

Thank you for posting here in the Community, @deniseatt.
 

Can you please tell me more about the details of what happened on the tax payment on your account?
 

I'll be waiting for your response here, please don't hesitate to leave a comment. I'm always here to help you. Have a good day!

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Level 2

Contact Intuit Online Payroll Support

Sometimes we want to call and speak with a human. For what we pay, having phone support is not too much to ask.

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QuickBooks Team

Contact Intuit Online Payroll Support

Thank  you for sharing your thoughts about reaching out to our support, @dedmundson

 

I'll take this feedback as a means to improve our way of letting our users contact us.
I'd also recommend you visiting our 
Blog to learn what new updates and features we have. 

 

Leave a post below if there’s anything that I can assist you with. I’m always here to help. Have a wonderful day!

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Level 2

Contact Intuit Online Payroll Support

No one will reply to me on chat.  I waited an hour!  And now there is no phone number!
What am i supposed to do?
Thanks

Highlighted
Moderator

Contact Intuit Online Payroll Support

I appreciate you reaching out to us about this experience, LDO.

 

Can you provide details on what specific help you need with in QuickBook? The Community team is here to assist you.

 

Also, we have available Help Articles that you can visit if you have questions with QuickBooks task.

 

However, for issues that involves disclosure of personal account information, you may contact our QuickBooks Care Team.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

 Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.

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Level 2

Contact Intuit Online Payroll Support

I guess I am not being clear. I do not need the multiple, long, drawn out steps to find the number or the chat link. What I need is for Intuit to eliminate all these steps and place the phone number and chat links on the first/home page for support. This page, below, the link and the phone number need to be here.

 

Annotation 2019-12-19 170151.jpg

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QuickBooks Team

Contact Intuit Online Payroll Support

I took note of this suggestion and I directly notified our engineers as well, dedmundson. 

 

Yes, you'll have to go through the same steps whenever you'll reach out to us. We need to ask for further information so we can route you to the right department and get your questions answered right away.

 

The Community is ready to help you if you need more help. 

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Level 2

Contact Intuit Online Payroll Support

But when I finally get a call, the representative acts like they have no idea why I am calling. So your explanation does not mesh with my experience. When we used to be able to call in, I had to enter information so the computer could look me up. The representative asked me for the exact same information.

Intuit's money saving idea (for Intuit) is aggravating its customers. Intuit (not you, necessarily) does not seem to get it. Every year there is anywhere from a 5% to 15% price increase and every year it becomes more difficult to get technical support.

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Level 1

Contact Intuit Online Payroll Support

Try [removed]. After 35 minutes trying to get the IOP people instead of QBO people, that's the number they gave me for next time. So awful. The actual problem solving took 7  minutes. 

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Level 1

Contact Intuit Online Payroll Support

Why can’t I view my paycheck records? All of my paychecks records are gone! I was able to view it last week. What the hell is going on??? And you guys don’t even have an actual customer service phone number. What a sucky service, can’t believe my employer use this crappy service. 

Highlighted
Moderator

Contact Intuit Online Payroll Support

Thanks for joining our forum today, @sharonswu,

 

The issue with users not being able to pull up their paycheck information in the Workforce website is something our engineers are working at the moment. They are running some diagnostics to identify what's causing this particular issue to provide a permanent fix as soon as possible.

 

If you haven't contacted our Phone Support Team, I suggest doing so. They can add your account to our notification list to receive live updates when fix is available. Provide the investigation number INV-28995.

 

To contact support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

 

In the meantime, you can try opening your account in the web. Try Google Chrome, then paste https://workforce.intuit.com/ on the search panel. Clearing the browser's cache can also help refresh the system. Large data in the history can cause potential issues within the program.

 

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a wonderful week!

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Level 1

Contact Intuit Online Payroll Support

I need help to set up payroll on the Quickbooks Online Mac

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QuickBooks Team
QuickBooks Team

Contact Intuit Online Payroll Support

Thanks for checking in with us, akarmature.

 

QuickBooks Online (QBO) Payroll is an online payroll service that integrates with QBO for Mac. Let's make sure we use the Safari v3.1 and later version.

 

To set up your payroll, we need to have your company information, employee's W-4, tax information, prior payroll, and liability information. For the steps and details, you can check out this article: Set up payroll.

 

If you need further assistance, feel free to reach out to pour Payroll Support Team. They'll pull up your account in a secure environment and help you set up your payroll into your account.

 

Here's how:

 

  1. Click the Help icon on the top menu.
  2. Tick Contact Us.
  3. Enter your payroll concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chat, Get a callback or Get the number to connect with us.

contact us official 01.PNG

I've got a link here where you can find articles about managing your payroll: Pay employees, enter timesheets, and send payroll forms.

 

Keep me posted if you need a hand with creating paychecks or any QBO related. I'm glad to help. You have a good one.

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Level 1

Contact Intuit Online Payroll Support

How do I get someone to help me with my Quickbooks payroll subscription.    I just renewed and paid over $700 and it keeps telling me its not active.   I have payroll to do and if we pay this kind of money there has to be a phone number to talk to a human.   I cant have checks going out without taxes being taken out.  This is supposed to include support yet NOONE answers the phone

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Moderator

Contact Intuit Online Payroll Support

I'll notify our Development team about our Phone number to be included on the page, cherylziegler7.

 

In the meantime, if you are using QuickBooks Online, you'll have to follow the steps shared by RCV so an agent will take a look and further check your account.

 

If you're using QuickBooks Desktop, here's how you can contact us:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter I need help with my payroll.
  4. Click Continue.
  5. Select either Start messaging or Get a callback from us.

 

Also, our Phone Support team is open every Mondays to Fridays at 6:00 AM PST until 6:00 PM PST. Then, from 6:00 AM PST to 3:00 OM PST every Saturday.

 

I've also added these articles that talks about payroll taxes:

 

 

You always have me if you still need my help!

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Level 1

Contact Intuit Online Payroll Support

Hello  my name is Maryan Jama.would like to get my paysteps  so  I print  I'm having hard time could you please able to send me my last 2 paysteps  thanks

Highlighted
QuickBooks Team

Contact Intuit Online Payroll Support

Hey,  @maryan1985

 

Do you mean print paystubs or paychecks? If so, you've come to the right place. I have the tools to help. Here's how you can print your paychecks in QuickBooks Online: 

 

Step 1: Set up your paycheck printing preferences 

 

  1. Go to the Gear icon. 
  2. Pick Payroll Settings under "Your Company." 
  3. In the Printing section, press the Edit (pencil) icon. 
  4. Choose Preprinted QuickBooks-compatible check paper
  5. Select Print 1 pay stub or Print 2 pay stubs
  6. Click Save and then Done

 

Step 2: Print paychecks

 

  1. Go to the Workers tab. 
  2. Select the Employees section. 
  3. Press Paycheck List in the My Payroll section. 
  4. Choose the paychecks you'd like to print and then hit Print

 

It's that easy. If you're still running into trouble, please let me know. It's my priority that you're able to get your paychecks printed. 

 

Take care!

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Level 2

Contact Intuit Online Payroll Support

If you face a software issue, like we did. You're on your own, there's zero customer service. Our case has been neglected by all support agents. This is by far the last company to do businesses with. Unfortunately migrating to another software, version is a project that requires: time from your team, accountant, and internal support. So you have to choose between: dealing with the pandemic and keeping your business alive or dealing with the negligence of QuickBooks support. We've chosen the second one, but we'll regret this so much on the next couple of months.

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QuickBooks Team

Contact Intuit Online Payroll Support

Hey, @jorge-acosta

 

This isn't what I want to happen to anyone when reaching out to our support. I can see how this could take a toll on running your business. You can ask any questions you may have here in the Community. We'd be more than happy to help. Here are a few extra articles that may be helpful to you about your issue: 

 

 

I want to make sure all of your concerns are addressed. Let me know if there's anything else I can do. Bye for now!

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Level 1

Contact Intuit Online Payroll Support

What is your email address ?

 

Highlighted
QuickBooks Team

Contact Intuit Online Payroll Support

Hi there, @vickm.

 

I understand you need to get an email address for our QuickBooks Online support. Currently, we are unable to provide a direct email address. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. I'll show you how to do that.

 

To speak with QuickBooks Online Care team, here's how:

 

  1. Log in your account in QuickBooks and Go to the Help ? button.
  2. Click Contact Us at the bottom.
  3. Enter your concern in the box.
  4. Select Let's talk.
  5. Choose how you want to be assisted.
  6. Confirm your transaction.

 

However, if you are using QuickBooks Desktop, you can contact us in this link.

 

Count me in if you  need anything else. I'll be here to help. Take care.

 

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Level 2

Contact Intuit Online Payroll Support

Thanks for your suggestion, I've done so 10 times over the phone. Averaging 4hours/day. And I've also tried the chat 12 times averaging 2/hours day. And there's no solution. So this is not the right way. I need to escalate further.

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