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hollysilverspt
Level 1

Contractor direct deposit not working

 
3 Comments 3
katherinejoyceO
QuickBooks Team

Contractor direct deposit not working

Welcome to the Community, @hollysilverspt. To make sure that the direct deposit works, you'll need to complete the direct deposit set up to activate it. Here's how: 

 

  1. Select Workers on the left menu. 
  2. Go to the Contractors tab.
  3. Under the price, select Get Started.
  4. Click the Set up direct deposit, then select Add bank
  5. Enter your banking credentials or bank account information.

 

Once done, a test transaction will appear in your bank account within two business days and must be entered to verify the bank account on file. If your bank account is already connected with QuickBooks, you will not see this prompt.

 

I've added a link for your reference. Read through this help article: Contractor direct deposit. It includes knowledge-based articles that can answer your frequently asked questions about this feature. 

 

Feel free to update me here, @hollysilverspt. I'd be delighted to help if you have more questions.


 

hollysilverspt
Level 1

Contractor direct deposit not working

Thank you. I have been using this for months.  Trying to pay an expense today, and the link to pay with direct deposit is not working on the app or on the online version. Have tried two different forums: Chrome and safari.  I click the link to pay via direct deposit and nothing happens. seems to be a programming glitch.  Please advise.  

ShiellaGraceA
QuickBooks Team

Contractor direct deposit not working

Hi hollysilverspt,

 

This has been a reported case. Rest assured our engineers are working on getting this fixed.

 

I suggest giving us a call to get you added to the list of affected users. This way, you'll be notified whenever an update is available.

 

Here's how you can reach us:

  1. Click the Help menu in the upper-right corner and select Contact us.
  2. Enter the details of your concern and click Let's talk.
  3. Select how you want to reach them (phone or chat).

I've also added our page about income and expense for some help articles for your future tasks.

 

Reach out to us anytime if you need help with anything else.

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