Mismatched dates can create confusion during the reconciliation process, Don't worry, @nvolder. I'm here to guide and connect you with our dedicated support team, to ensure everything is in order.
When an automatic tax payment is initiated, QuickBooks Online (QBO) schedules the transaction and then processes it on the scheduled payment date. The funds are then deducted from your bank account. After the payment is processed by the bank, it will be reflected in your QBO account. Depending on your bank's processing time and payment method, there may be a delay before the payment appears in QuickBooks.
Since QuickBooks handles your tax payments and the dates generated from electronic tax payments cannot be modified, I suggest contacting our support team for further assistance. Tax payments are sensitive transactions that need to be accurate for effective reconciliation. Our support representatives are fully equipped with appropriate resources and trained to handle these situations and ensure that any corrections made do not lead to reconciliation issues or inaccuracies in tax reporting.
Here's how to contact them within QBO:
- Sign in to your QBO account.
- Go to the Help icon on the upper right part of the page.
- Select the Search tab and click on the Contact Us button.
- Select Payroll to connect with the appropriate expert.
- Choose how to connect with our support:
- Via Callback, where they save you a spot and call you back
- Via Chat, to start a chatting session with our support
To find out the available hours when our support team is available to assist you, please see this reference: Get help with QuickBooks products and services.
I'll provide this comprehensive guide, which offers access to your historical tax forms and payments. Ensuring you have a clear understanding of your tax obligations and payments: View your previously filed tax forms and payments.
We want you to know that addressing your tax inquiries is our top priority. Should you have any questions or need assistance with managing tax forms or tax payments? Please don't hesitate to reach out. I'm here to provide you with the best support you need.