Hello, I need to remove no-longer-needed, confusing, legacy category “OT Hours”, left over from an earlier version of QB. This legacy category appears when running payroll, for one employee. How may I put in a request to the ‘back-end team’? I have already tried to standard removal procedure several times without success. I believe this problem exists because this is a legacy category was imported from Quickbooks Desktop. Steps I’ve tried. click employee name, click ‘Pay pencil’, click ‘how much do to you pay pencil, the category I’m trying to un-check does not appear on the list. Unwanted category only appears when actually running the payroll process.
You've got the right steps to remove a pay type. However, in your situation, I recommend contacting our Payroll Support Team. They can pull up your payroll account and check what's causing this issue. Then, they'll remove that for you.
There are two ways to reach us, by phone call or send a message. Here's how: