Desktop Intuit Cloud

Hello there, @GracieThorp.

The master admin will be the one who can add you to the account. You can give this link as a reference: QuickBooks Desktop Users and Restrictions.

However, if the same thing happens, I'd recommend getting in touch with our Customer Support Team. They can open your account securely and investigate this further.

Here's how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue and click Continue.
4. Select either Talk to a Specialist or Message an Agent. 

To ensure that you'll be assisted on time, check out our support hours.

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBDT account. From there, you can read great articles that can guide you through the steps by steps process.

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

So our issue is that our Tax Identification Number is associated with someone that has never been a part of our non profit. We have called before to try and get them taken off as main administrator and QB asked to speak to main administrator. However, she is deceased. So is there any number or something to call? I for the life of me do not see a message system anywhere or number to call.

Thanks for getting back to us here, @GracieThorp.

I have some information about how you can update your master admin in QuickBooks. You can request to change the account's primary contact to replace your old admin. Let me walk you through how.

1. Download the Intuit Account Personal Name Change Form.
2. Complete the form online, then print, sign and date it.
3. Send the completed form to the Intuit Fax# 877.699.8996 or SBPFCSOperations@intuit.com.

After sending, you will receive an email confirmation when your request is completed. Please check out this guide for details: Add, edit, and remove authorized user in My Account (CAMPS).

In case you need help with other account management tasks, click this link to go to our general topics with articles.

Feel free to message me if you still have questions or concerns. I'll be happy to answer them for you. Take care and have a great day ahead.