You can process a transfer of ownership to the new user. I'm here to guide you with the process, Taxn Books Inc.
But first, ask your customers where they purchased the software. Intuit policy allows license transfers only under specific circumstances like when a company or most of its assets are either acquired by or merged with another company or sole proprietorship.
The sole exception to this policy is when the software has been donated to a 501(c)(3) organization. If none of these conditions apply, the original license transfer likely violated Intuit's licensing agreement.
If the license transfer doesn’t meet the criteria set by Intuit for a Transfer of Ownership, inform the customer that the individual who sold the product was not authorized to make the sale.
To process a transfer of ownership, follow the steps provided below:
- Let your customer go to support.quickbooks.intuit.com/support/transfer
- Have them fill out the form on the website. They will receive an email within 24-48 business hours confirming the status of their request.
On the other hand, you may also want to contact our support team to provide the necessary assistance and that any license transfer complies with the company's license agreement and policies.
I've added this article to assist you in addressing customer service issues: QuickBooks Desktop Service Hub.
Furthermore, you may want to retain copies of some of your data. Learn how you can get any of your transactions. See this resource for reference: Import and Export Data in Quickbooks Desktop.
If you need further guidance or any other questions related to transfers, let me know so I can get back to you. I'm always here ready to assist you anytime.
