I am trying to set up direct deposit for the first time with Desktop Payroll and it is asking for a PIN. I never remember setting up a PIN and every time I try to reset or set one up it gives me the below error message. Please help!
Hey there, @Lydia930.
Let me help you with this process so you can use the Direct Deposit feature in QuickBooks Desktop (QBDT).
Once you set up your direct deposit with QuickBooks, you’ll need to have the following info:
Then, you'll have to connect your bank and verify it to check if it is active or your account information is correct. During this process, QuickBooks will ask you to create a PIN. You’ll use this when sending your payroll to us each time you use the feature.
To verify these steps, please check out step number 2 of this article: How to set up direct deposit and pay your employees.
Additionally, you can request a new PIN by filling out a PIN replacement request and fax it to the phone number on the form to receive a new one.
I'd also recommend reaching to our Payroll Support Team so that they can review your account's information.
You're always welcome to comment below if you have other payroll concerns or inquiries. I'll be around to help. Take care.
Hi Customer, @Lydia930.
Hope you’re doing great. I wanted to see how everything is going about the payroll issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.
Looking forward to your reply. Have a pleasant day ahead!
I'm desperately trying to submit DD checks that are payable this Friday, 05/28/21 and I keep getting this PIN error message. We've been issuing DD checks for years and I've never received this error message before and when I try to reset or create a new PIN, I still receive the same message....exceeded too many attempts, try again in 15 minutes. Nothing has worked to get the PIN reset and I'm not able to connect with anyone via phone or chat. I really need help with this.
Good day, mhauptman!
The Payroll Service PIN is required when sending direct deposit paychecks. I'm joining this thread so I can help you in fixing it.
You can also check this article for your reference on how to resolve data integrity issues: Resolving Potential Data Issues.
Also, you only have three attempts to reenter the correct PIN. You can resend the paychecks and reenter it after 15 minutes of temporary suspension. Make sure that the PIN is 8 to 12 characters, and a combination of letters and numbers only.
If the same thing happens, it'd be best to seek some help from our Support Team so they can further assist you with it.
Please consider our support hours to make sure someone will assist you: Basic, Enhanced or Standard Payroll, M-F 6 AM to 6 PM PT.
Here are some of the articles you'll want to check regarding the payroll PIN:
Comment again here if you need anything else. We'll respond as soon as we can.
Thank you for getting back to us with your update. Since you'd still encountered an error while attempting to send payroll. I suggest reaching out to the QuickBooks Payroll support team as they have the tools to work with you in a private 1-on-1 setting and can divulge personal information.
How to get a call or chat from us:
With the current global pandemic of Coronavirus, we have limited staffing. To ensure you'll get to address your concern immediately, please check out our support hours availability.
If you have any questions, or need to add to what you're already asking, please, feel free to post here anytime. Thank you and have a lovely day.
The "Change in Payroll PIN Request" process is ineffective whether using the fax submittal or the Intuit File Exchange submittal route. I have been attempting to accomplish a PIN replacement for over a week. The best solution I have been offered from Intuit help is to delete the direct deposit setup (that's been working for years) and start the direct deposit from scratch.