cancel
Showing results for 
Search instead for 
Did you mean: 
Lydia930
Level 1

Good Afternoon, 

I am trying to set up direct deposit for the first time with Desktop Payroll and it is asking for a PIN. I never remember setting up a PIN and every time I try to reset or set one up it gives me the below error message. Please help!

 

9 Comments
ReymondO
QuickBooks Team

Hey there, @Lydia930.

 

Let me help you with this process so you can use the Direct Deposit feature in QuickBooks Desktop (QBDT). 

 

Once you set up your direct deposit with QuickBooks, you’ll need to have the following info:

 

  • Business name, address, and EIN
  • Principal officer social security number, birth date, and home address
  • Online bank credentials or bank routing and account numbers

 

Then, you'll have to connect your bank and verify it to check if it is active or your account information is correct. During this process, QuickBooks will ask you to create a PIN. You’ll use this when sending your payroll to us each time you use the feature.

 

To verify these steps, please check out step number 2 of this article: How to set up direct deposit and pay your employees.

 

Additionally, you can request a new PIN by filling out a PIN replacement request and fax it to the phone number on the form to receive a new one.

 

I'd also recommend reaching to our Payroll Support Team so that they can review your account's information.

 

You're always welcome to comment below if you have other payroll concerns or inquiries. I'll be around to help. Take care.

ReymondO
QuickBooks Team

Hi Customer, @Lydia930.

Hope you’re doing great. I wanted to see how everything is going about the payroll issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

mhauptman
Level 1

I'm desperately trying to submit DD checks that are payable this Friday, 05/28/21 and I keep getting this PIN error message.  We've been issuing DD checks for years and I've never received this error message before and when I try to reset or create a new PIN, I still receive the same message....exceeded too many attempts, try again in 15 minutes.  Nothing has worked to get the PIN reset and I'm not able to connect with anyone via phone or chat.  I really need help with this.

mhauptman
Level 1

Is the PIN requirement something new with the recent payroll update?

AlexV
QuickBooks Team

Good day, mhauptman!

 

The Payroll Service PIN is required when sending direct deposit paychecks. I'm joining this thread so I can help you in fixing it.

 

First, make sure you're using the updated QuickBooks Desktop and payroll tax table. Then, let's rebuild your file to resolve data issues that could be the cause of this error.

  1. From the File menu, select Utilities, then Verify Data.
  2. Wait for it to load. 
  3. Go back to the File menu, select Utilities, then Rebuild Data.
  4. Select OK, then Rebuild Now.

You can also check this article for your reference on how to resolve data integrity issues: Resolving Potential Data Issues.

 

Also, you only have three attempts to reenter the correct PIN. You can resend the paychecks and reenter it after 15 minutes of temporary suspension. Make sure that the PIN is 8 to 12 characters, and a combination of letters and numbers only.

 

If the same thing happens, it'd be best to seek some help from our Support Team so they can further assist you with it.

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us and enter the error message.
  3. Choose a way to connect with them.

 

Please consider our support hours to make sure someone will assist you: Basic, Enhanced or Standard Payroll, M-F 6 AM to 6 PM PT.

 

Here are some of the articles you'll want to check regarding the payroll PIN:

 

Comment again here if you need anything else. We'll respond as soon as we can.

mhauptman
Level 1

The rebuild is completed and it fixed two errors, but still receiving the PIN error when attempting to send payroll.

mhauptman
Level 1

This is so frustrating....are there any additional suggestions?  My associate has been on hold for almost an hour now and we still don't have resolution.  

AileneA
QuickBooks Team

Hello, mhauptman. 

 

Thank you for getting back to us with your update. Since you'd still encountered an error while attempting to send payroll. I suggest reaching out to the QuickBooks Payroll support team as they have the tools to work with you in a private 1-on-1 setting and can divulge personal information. 

 

How to get a call or chat from us: 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk and then choose a way to connect. 

 

With the current global pandemic of Coronavirus, we have limited staffing. To ensure you'll get to address your concern immediately, please check out our support hours availability

 

If you have any questions, or need to add to what you're already asking, please, feel free to post here anytime. Thank you and have a lovely day. 

Jim_in_El_Paso
Level 1

The "Change in Payroll PIN Request" process is ineffective whether using the fax submittal or the Intuit File Exchange submittal route. I have been attempting to accomplish a PIN replacement for over a week. The best solution I have been offered from Intuit help is to delete the direct deposit setup (that's been working for years) and start the direct deposit from scratch.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us