Detail for Lines on Form 941 - Line 19 and not able to Override? Support is worthless

Bphill · ‎July 21, 2020

Chat support just repeats what the website says, might as well just be a bot.

Trying to run a 941 but getting amounts on Line 19 that I don't know where they are coming from, how it's calculated or how to get it to zero.

I was able to override my line 5(a)(i) and 5(a)(ii) with the correct number, but still getting an amount on Line 19, Health Plan Expenses. But this client doesn't have any.

Any ideas?

For giggles, here is what our paid "support" contract gets us:

Cyril Kate

at 11:00, Jul 21:

Thank you for choosing Intuit QuickBooks Accountant Care. My name is Kate, your support for today.
I appreciate your patience and I apologize for the long wait. We are currently experiencing high volume of messages.
I can see here that this is about overriding the line 19 in 941?

You

at 11:00, Jul 21:

Right, or getting a report that shows where it is coming from. The help said from the Chart of Accounts - Covid 19 Expense, but we don't have that account

Cyril Kate

at 11:05, Jul 21:

I just wanna ask, are you using desktop or online?

You

at 11:06, Jul 21:

desktop

You

at 11:14, Jul 21:

hi?

Info

at 11:15, Jul 21:

It’s taking longer than we expected to respond. We’ll help you as soon as we can.

Cyril Kate

at 11:17, Jul 21:

Checking on it. Please bear with me.

Cyril Kate

at 11:20, Jul 21:

Can I ask for the tax ID number please?

You

at 11:21, Jul 21:

*Read

You

at 11:21, Jul 21:

Redacted

You

at 11:21, Jul 21:

Redacted

Cyril Kate

at 11:23, Jul 21:

And I am speaking with MyName, right?

You

at 11:23, Jul 21:

Yes

Cyril Kate

at 11:30, Jul 21:

Please bear with me as we check on it Redacted.

Cyril Kate

at 11:32, Jul 21:

As checked here, line 19 is Qualified health plan expenses allocable to qualified sick leave wages

You

at 11:33, Jul 21:

Yes, but they shouldn't have any.

Cyril Kate

at 11:33, Jul 21:

Here's the additional information:
QuickBooks did not separate the value of the health premium by family and sick leave wages. To see the combined value, pull a QuickReport to understand the balances of the credit.

Cyril Kate

at 11:33, Jul 21:

So, it should be zeo?

Cyril Kate

at 11:33, Jul 21:

zero?*

You

at 11:34, Jul 21:

Correct, but I'm not sure how it's even calculating what it has. Don't have a report that shows that amount

Cyril Kate

at 11:41, Jul 21:

Can you help me correct this?

Cyril Kate

at 11:41, Jul 21:

I mean check on this

Cyril Kate

at 11:41, Jul 21:

Select the Reports ▼ dropdown, then select QuickReport . Update the dates to reflect the period you are looking for. The amount should show all the payroll items you’ve set up and run payroll on. The amount in the Total column reflects the amount of the Credit NEW! Line 20 - Qualifie

You

at 11:41, Jul 21:

That doesn't make sense. There are no quick reports under Reports

Cyril Kate

at 11:45, Jul 21:

I'm sorry. You need toGo to your Chart of Accounts , then select the COVID-19 Expenses account .

You

at 11:45, Jul 21:

That isn't an account we have

Cyril Kate

at 11:45, Jul 21:

Then select report > quick reprt

You

at 11:48, Jul 21:

No such account

Cyril Kate

at 11:49, Jul 21:

So, you never use sick leaves?

I gave up after an hour.

Charies_M · ‎July 22, 2020

Thanks for sharing such detailed information, Bphill.

I’m determined to find a solution to your concern about the Line 19 on Form 941.

The new Line19 on the Form 941 is calculated based on the qualified health plan expenses apportionable to qualified sick leave wages.

Just like what the chat support agent mentioned, QuickBooks did not separate the value of the health premium by family and sick leave wages. To better understand the balances of the credit, you may need to pull up a QuickReport for the COVID-19 Expenses account.

However, based on the chat thread you’ve provided, you mentioned that you don’t have an account for COVID-19 Expenses account. This type of account is set up for your employee’s paid leave.

For additional information about this, please visit this article. You can scroll down to Step 2 for the steps on how to set up your expense account for the paid leave: How to track paid leave and sick time for the coronavirus.

Here’s a great article that explains how QuickBooks calculates the taxes on 941 form for each line (Scroll down to New Line 19 for more information): How QuickBooks Populates The 941.

If you require to speak to a live support, you’ll want to reach them back at a later time.

While we’re experiencing high call/message volumes, our staffing is also affected due to COVID-19.

When you’re ready, here’s how to contact us:

Click Help at the top menu and select QuickBooks Desktop Help.
In the Have a Question? window, enter a topic.
Click Contact us.
Hit the Stat Messaging/Get a callback button.

If you have a case number handy, you can give it to the representative so they can trace your previous interaction. This will help them know the troubleshooting steps you’ve done so far.

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Get back to me if there's anything I can help you with. I'd be happy to assist you further. Enjoy the rest of the day.

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Detail for Lines on Form 941 - Line 19 and not able to Override? Support is worthless

Detail for Lines on Form 941 - Line 19 and not able to Override? Support is worthless

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