Direct deposit failed for an employee. Reason: The account is unknown How to resolve the concern?

Hi there, @useraquilaahmed.

It's possible that the bank account's routing number is incorrect. This can be the reason why you get the error message "The account is unknown".

I recommend reaching out to your bank and check if all of your account's information is correct. This way, we can verify if the issue is related.

In the meantime, you can create an unscheduled payroll check to pay your employees. Here's how:

1. Go to the Workers or Payroll menu, then select Employees.
2. Select Run payroll.
3. Find the employee you want to pay, and then select Create another check.
4. Enter employee compensation, including any salary adjustments, vacation or sick hours, and other pay types.
5. Confirm the pay period and check date.
6. Select Preview Payroll, and then select Submit payroll.
7. If creating a paper check, hand write or print the check and give it to the employee by the check date.
8. Select Finish payroll.

In addition, you can run several payroll reports in QuickBooks Online Payroll. This will help you view useful information about your business and employees.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can. Have a great weekend.