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direct deposit fee

I subscribe to Enhanced Payroll and thought the direct deposit fee was included in the monthly charge, yet I was charged $4.75 for direct depositing an employee's check.

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Best answer 02-03-2019

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BRC
Established Community Backer ***

Re: direct deposit fee

There's a per-employee monthly fee, regardless of whether you send DD or not.  Could this be what you're seeing?

13 Comments
BRC
Established Community Backer ***

Re: direct deposit fee

There's a per-employee monthly fee, regardless of whether you send DD or not.  Could this be what you're seeing?

Not applicable

Re: direct deposit fee

Thanks.

Not applicable

Re: direct deposit fee

This is about paying employee expense reimbursement via direct deposit. While I was working on non-employee expense reimbursement, I found that fees for 21 employee expense reimbursement for direct deposit is $1.75 each and total $36.75. But, QBs add $36.75 on each direct deposit. Why?

Anonymous
Not applicable

Re: direct deposit fee

Hey there, @mwaltajjii,

 

I appreciate your time checking this with us today. I want to make sure you get the answers you need with your Direct Deposit fee.

 

If you're using the QuickBooks Enhanced Payroll for Unlimited Employees subscription, there is a $1.75 Direct Deposit fee for each transaction created for a W-2 employee or a 1099 contractor. The fee is not included in the base subscription charge, you'll only get billed the moment you process DD checks in QuickBooks.

 

To check your payroll service, follow the steps below:

  1. Go to the Employees menu.
  2. Choose My Payroll Service.
  3. Select Manage Service Key.
  4. You can check your current subscription under the Service Name section.

To know more about the payroll billing you're getting, it's best to consult our Payroll Support Team. There they have the resources to access your account information with us, which we're unable to do in this public forum, and can provide you in-depth details about the billing.

 

To contact support:

  1. Inside QuickBooks, press F1 or click the Help menu.
  2. Choose QuickBooks Desktop Help to find your answer or get in touch.
  3. Click on Contact Us.

That's it! You'll now be connected to our live support agents. Please update me on how this goes, @mwaltajjii. I'm here if you need further assistance. Have a great day!

BRC
Established Community Backer ***

Re: direct deposit fee

@Anonymous 

RE: If you're using the QuickBooks Enhanced Payroll for Unlimited Employees subscription, there is a $1.75 Direct Deposit fee for each transaction created for a W-2 employee or a 1099 contractor. 

 

This is not the case as far as I know with Enhanced payroll - for many years.  Did something recently change?

 

Your current pricing says $2 per month per employee, and that there is no DD fee. https://payroll.intuit.com/desktop-payroll/

Anonymous
Not applicable

Re: direct deposit fee

Good day, @BRC,

 

I'd like to share some insights about the payroll fees in QuickBooks Desktop.

 

For existing customers using the old payroll service (Enhanced Payroll up to 3 Employees or for Unlimited Employees), there is a standard fee of $1.75 for every Direct Deposit transaction processed in QuickBooks for employees and vendors. This old service do not have a per employee usage fee billed on top of the base charge for the number of employees being paid every month.

 

With the new payroll subscription currently offered by Intuit, it does not limit you on the number of employees that you can add in QuickBooks. However, additional fees may apply to the number of employees you process payroll at a given month period. Please see this list:

  • Basic - $2.00/ employee per month
  • Standard - no charge for adding employees
  • Enhanced - $2.00/ employee per month
  • Enhanced for Accountants - no charge for adding employees
  • Assisted - $2.00/ employee per payroll

While employee Direct Deposit is free for the new service, if you're processing Direct Deposit for 1099 contractors (which isn't included with the per employee fee), you'll still get a $1.75 fee for every DD check paid towards the vendor account.

 

Please let me know if you have any more questions about our Payroll Services. I'll be more than happy to answer them for you. Have a good day!

Not applicable

Re: direct deposit fee

Hi there. 

I'm a fairly new business owner with only 9 employees. (The first paychecks were issued with QuickBooks on 10/18/18 and I have QuickBooks Enhanced Payroll.)  I would like to switch to direct deposit, but am trying to figure out if there is an additional fee. I keep seeing conflicting information. I get billed monthly by Intuit $2 each for each employee for the payroll service already. Will there be an additional $1.75 per employee if I change to direct deposit? Thank you. 

QuickBooks Team

Re: direct deposit fee

Hello there, @3sunz.

 

I'm here to help share information about the direct deposit fees.

 

Direct deposit fee depends on your payroll subscription.

 

If your payroll service/subscription is QuickBooks Enhanced Payroll (1-3) employees or QuickBooks Enhanced Payroll Unlimited, you'll be getting a $1.75 fee for every direct deposit check and $3.00 per transmission.

 

On the other hand, if you have the QuickBooks Enhanced Payroll, not 1-3 employees and unlimited, you won't be charged or there is no charge for direct deposit.

 

To check for your payroll service:

 

  1. Click on Employees at the top menu bar.
  2. Select My Payroll Service.
  3. Click on Manage Service Key.

On the other hand, if you want to verify the fees further, you may get in touch with our Support Team.

 

Also, to learn more about setting up direct deposit, you can read these articles:

 

I'm always here to help you if you have any other QuickBooks or payroll concerns, just add a post/comment below. Have a good one!

Not applicable

Re: direct deposit fee

How do you know if you have the old or new payroll service.  Does annual renewal upgrade to the new service or stay with the old?

Not applicable

Re: direct deposit fee

Never mind-find the answer in another reply


@KennyL wrote:

How do you know if you have the old or new payroll service.  Does annual renewal upgrade to the new service or stay with the old?


 

QuickBooks Team

Re: direct deposit fee

Thanks for joining us here in the Community, @KennyL.

 

I can share some clarifications about the payroll service in QuickBooks Desktop.

 

There are different types of payroll services that you can subscribe depending your business needs. When it comes to the renewal of your payroll service, this will vary on your preferred subscription and must have your permission in doing the process. 

 

To give you more insights about the QuickBooks Desktop Payroll Services, you may read through these helpful resources:

If you wish to make changes with your subscription, you can always reach out to our Customer Care Team. They have the tools to check on your account securely and discuss this matter further with you.

 

I'm just a reply away if you have any other questions concerning payroll or QuickBooks. I'd be happy to help. Wishing you and your business continued success!

Frequent Explorer *

Re: direct deposit fee

It looks like for Washington and California employers, there is an additional "sales tax" fee included with the direct deposit per-check fee.  The direct deposit summary page does not show this, the fees are all lumped together as "direct deposit fee" but further digging shows the detail.

 

There was no communication regarding this-- our Washington and California employers are being charged higher fees for direct deposit than our Oregon employers.  Is there a way to more easily find how QuickBooks calculates these service fees that are higher than the standard and include sales tax?

QuickBooks Team

Re: direct deposit fee

Thanks for reaching out to us, @KTFPC.


The QuickBooks Direct Deposit fee varies based on your payroll subscription. I recommend reaching out to our Payroll Support Team to get the detailed explanation about the different charges you’re seeing on the account.


They have the tools to initiate a screen-sharing session and answer any questions you may have. Here’s how:

  1. On your QuickBooks, press F1 or go to the Help menu and select QuickBooks Desktop Help.
  2. Click the Contact us link at the bottom.
  3. Type in your concern and hit Search.
  4. Hit Start a Message.

You can also check out these articles to know more about direct deposit and fees:

Stay in touch if you have additional questions. I’m always here to help. Have a great day ahead!

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