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Level 1

direct deposit issue

Our company payroll says that payroll is scheduled for today but none of our employees received their deposits. Anyone else having these issues?

6 Comments 6
Level 1

direct deposit issue

Same things with my employees. None of them have received their money. 

Level 1

direct deposit issue

Same thing with my employees.  Deposits usually show up first thing on payday but are not in their accounts.

Nick TTD
Level 1

direct deposit issue

Same issue

Level 3

direct deposit issue

My employees also did not receive their direct deposit this morning either. I am waiting to receive an answer by chat or by phone call, but I've been waiting a long time.

Brian GS
Level 1

direct deposit issue

Same issue here.   I remember this happening maybe this spring as well.  

Tori B
QuickBooks Team

direct deposit issue

Hello everyone. 


Thank you all for reaching out to the Community and letting our team know about what's happened with your Payroll. I want to make sure you each get the right help so your employees can be paid ASAP.


For now, it'd be best to contact our Payroll Support Team. This way, our agents can start investigating what happened and escalate the issue, if necessary. That team can be reached by following the steps below:


  1. Open the Help menu. 
  2. Click on the Contact Us button. 
  3. Enter a brief description of your issue. 
  4. Then, hit Let's talk


Please feel free to reach back here anytime. We will keep everyone posted as updates become available. Take care! 

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