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madhavilatha chintalalpati
Level 1

Direct Deposit Limit Increase

Hello All,

 

I have been requesting quickbooks payroll service to increase direct deposit limit. i requested this in November 2019. Each time i call some rep picks the call and says submit this and submit that . we have submitted all the required documents almost three times since November 2019 till February 2020. today when i call back the lady over phone says that the case is closed as they have received multiple requests!!!May i know whats going on with QuickBooks??? they do not to do any this kind of service?? very bad experience with QB payroll support. i am on hold from past 30 mins i have no idea what the rep is doing from past 30 mins. VERY POOR SERVICE

9 Comments
JamesDuanT
Moderator

Direct Deposit Limit Increase

We understand that you've already contacted our Payroll Support Team multiple times, madhavilatha chintalalpati.

 

Every time you contact them and submit your request, the phone cases are considered as closed. However, this doesn't mean that Direct Deposit Limit Increase request is already approved or rejected.

 

The requests are usually reviewed within two business days. Otherwise, the process will take some time if the requests were submitted during a busy season. Our Payroll Support Team will reach out to you if they require additional documentation (such as bank statements). This usually cause the delays of the process. They'll contact you through emails or phone calls. It'd be best to review your emails about the request.

 

Instead of sending another request, I'd recommend contacting them about the pending requests. You can use the same contact information to reach them, or visit this link for the details: What to do if you hit a direct deposit limit?

 

Let us know if you require additional help with the process.

BigRedConsulting
Community Champion

Direct Deposit Limit Increase

If you need a higher limit and can't get it, and if your bank will process NACHA files for you, then one way to do this is to use our BRC Direct Deposit File Creator 

 

You can use it for some or all of your employees, potentially still using the Intuit offer as well.

dso0216
Level 5

Direct Deposit Limit Increase

I feel your pain.  Had this happen a couple years back.  As I recall the owner of the business had to complete and sign a form or we had to write a letter which he signed and we then sent in.  It was not a painless process.  I would suggest when you call tell them you want a case # to be sure your case is in the system before you hang up.

I agree the customer service lately has been sorely lacking.  I'm a ProAdvisor and have been for almost 20 years and this past year the service is the worst I've ever experienced.  I would encourage you to respond to the survey's they send.  Maybe if we all complain they will finally listen!

KimL2020
Level 1

Direct Deposit Limit Increase

How do I find my DD limit?  I'm running QB Premier Plus professional services edition 2021.

MaryLurleenM
Moderator

Direct Deposit Limit Increase

Our QuickBooks Desktop support can provide your direct deposit limit information, KimL2020.

 

They have the ability to pull up your account details. This way, we'll be able to protect your personal information. That said, you'll want to give us a call or a message so we can look into your account in a safe environment.

 

If you've decided to increase your direct deposit limit, submit an online request. Additional documentation such as a bank statement may be required. You can upload it to the request form.

 

You can always leave a reply if you have additional questions.

OPH
Level 1

Direct Deposit Limit Increase

where is the phone number? There is a definite flaw in your customer service.

 

OPH
Level 1

Direct Deposit Limit Increase

You customer service is terrible. I have been told that I am over my limit for direct deposit and yet I haven't been able to for four pay periods. How can I be over still. I have submitted online requests for help with no success. I will be dropping this payroll service.

lucybassli
Level 1

Direct Deposit Limit Increase

I am struggling with this too. Had no idea QB decides to set limits. How is it their concern? My bank should be monitoring (and does a good job), but now I have to beg QG to increase my limits, which I can't even see. I have no way to access my limits, so am in a complete black hole and can't pay my people! Terrible for a small business. 

ShermRich
Level 1

Direct Deposit Limit Increase

Ran into this issue just this past friday 2/5/2021. Decided to try and migrate from the desktop to online to be able to do direct deposit and quiclky learned that was a huge mistake. The I was transferred to 7 representatives who weren't able to help at all. There is absolutely no customer service (literally speaking). After being transferred several times on the course of 6 plus hours I gave up. Our company needed a quick convenient way to pay our truck drivers because they are over the road, but this has turned out to be worse than expected. 

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