Direct Deposit not showing in employee accounts

Getting your employees being paid is one of our number-one priority, secondshiftoffic.

Other Community participants are also sharing that they are experiencing the same concern about employees' direct deposit not posting to their account today. Please let your employees know that we are aware and our engineers of this issue and wait for their pay within the day. 

I'd also recommend contacting our Payroll Support Team so they can trace your direct deposit submissions. They are available from Monday to Friday from 6 AM - 6 PM PT. Just visit the Help menu, then select the Contact Us button.

I do appreciate your time in getting this to our attention. You can always post your questions here anytime. Take care!

Since all of the phone lines are currently down and so are the chat windows, can you give us some kind of an update to give our clients?

Hello, @Lucymthornburg.

Thanks for following the thread and reaching out to the Community. 

At this time, we don't have any new updates for the employees' direct deposit not posting to their account. However, please know that our engineering team are working diligently to resolve this matter. We will continue to post updates here in the Community once it's been resolved. 

We want to extend our thanks for your patience as we get this resolved. Please reach back out to the Community at any time. Take care!