cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Old Direct Deposit paycheck from January of this year was voided by mistake. It wasn't even a 'true' payroll check, it was an employee advance that they had just asked to get through DD, so that's how I created it. Someone accidentally voided it the other day & I have corrected it, but as I'm going to transmit our payroll this am, it's wanting to also transmit that void. If I remember correctly, that will take all of that money out of that employees account & this is not his fault. I wouldn't worry if it was a small amount, but it was a larger amount that he needed & he has since paid this advance back in full. Please help! I have to submit payroll today & I'm terrified that this is going to be taken out of his account.

Solved
Best answer November 20, 2019

Best Answers
Highlighted
QuickBooks Team

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

I'll help you with recreating the voided paycheck, Windylou. 

 

First, you'll have to create a Direct Deposit Offset payroll item to prevent you from overpaying your employee.

 

Then, recreate the replacement paycheck. Since you've created one already, open the transaction, then add the Direct Deposit Offset item. Please ensure it's a negative number. This way, the paycheck will have a net amount of 0.

 

Lastly, you'll have to correct the liability balances. The offset item will appear as a liability to be paid. You'll have to create an adjustment to remove the amount from the liability balances.

 

I'll share the article on how you can recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll for the detailed steps.

 

You can check these screenshots to guide you:

 

SC.PNG

 

SC1.PNG

 

If there's anything else that we can do for you, please don't hesitate to keep in touch. 

View solution in original post

9 Comments 9
Highlighted
QuickBooks Team

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

I'll help you with recreating the voided paycheck, Windylou. 

 

First, you'll have to create a Direct Deposit Offset payroll item to prevent you from overpaying your employee.

 

Then, recreate the replacement paycheck. Since you've created one already, open the transaction, then add the Direct Deposit Offset item. Please ensure it's a negative number. This way, the paycheck will have a net amount of 0.

 

Lastly, you'll have to correct the liability balances. The offset item will appear as a liability to be paid. You'll have to create an adjustment to remove the amount from the liability balances.

 

I'll share the article on how you can recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll for the detailed steps.

 

You can check these screenshots to guide you:

 

SC.PNG

 

SC1.PNG

 

If there's anything else that we can do for you, please don't hesitate to keep in touch. 

View solution in original post

Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Thank you so much for your response, but this isn't working. This is one of our best employees & he's not even here at the moment, he's on vacation. So I'm absolutely terrified to submit everyone else's payroll bc it's wanting to submit this weeks payroll & the one voided check. What if this cleans this guys account out & he's literally out of the country right now. Please PLEASE help me get to the bottom of this.

Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Also, I don't recall if I put it on the first question, but the original 'paycheck' wasn't an actual payroll check. It was an employee advance, but I created it as an unscheduled paycheck & just cleared everything & only did the employee advance so that it could be direct deposited for him. I am panicking over this...

Highlighted
Moderator

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Glad to see you here again, @windylou,

 

After voiding a Direct Deposit transaction, you must send the voided check back to Intuit. Doing this offsets the initial paycheck sent and stop it from processing.

 

Here's how:

 

  1. Go to the Employees tab.
  2. Choose Send Payroll Data.
  3. Select Go Online and enter your Direct Deposit PIN.
  4. Click OK.

Please note that you can only revert an online transaction if the status is still Pending and not yet Offloaded. To check this, follow the steps below:

  1. Click the Employees menu and pick My Payroll Service.
  2. Choose Account/Billing Information, then sign in using your Intuit Account Login
  3. Check the View Payroll Activity in the direct deposit section
  4. Enter your Direct Deposit PIN and look for the payroll transmission status.

 

However, if the status shows Offloaded or Completed, we're unable to cancel or stop a Direct Deposit that's already processed. Here are several options you can try: 

  • Wait until the amount is deposited to your employee's account.
  • Process a paper check, and do an internal agreement with the employee to return the Direct Deposit.

You might find these articles helpful:

 

Find and delete duplicate paychecks in QuickBooks Desktop Payroll

Cancel a Direct Deposit paycheck

 

If you have any questions about the process or if you need further assistance please let me know so I can get back to you. Have a wonderful day!

Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Thank you Jen, but that isn't what the issue was. It is resolved.

Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

**Revision** Kristine, that is correct.... I think. The liability check had been deleted as well & that is where it was all thrown off. When I went to submit our current payroll, it no longer said reverse voided check, but it did say modified check. I probably won't sleep tonight, so worried this poor guy will wake up to us taking his money tomorrow. Will update in the am if it worked. Thank you so much.

Highlighted
QuickBooks Team

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

You can sleep well tonight, Windylou. 

 

When you sent the Direct Deposit payroll, you don't have to worry about the replacement paycheck since it has a $0 net pay. You can view the confirmation report. This will show you all the paychecks' information. Here's how:

  1. Click Employees.
  2. Go to Send Payroll Data.
  3. Under Items Received, select the most recent payroll, then click View.

I'll include the reference about viewing and printing past Payroll Confirmation reports to better guide you. 

 

Then, you'll have to recreate a deleted direct deposit payroll liability check. This way, your account will be balanced.

 

I'm just around if you need more help. You can tag me and I'll get back to you as soon as I can. 

Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Hi Kristine, I'm so grateful to you for staying late with me.lol. I have all of that & it does reflect all of the correct amounts to be deposited & the amount to come out of our account. It just has that 1 modified check at the bottom that scares me. That's all it says, it doesn't say if they're going to try to retrieve it or anything. I'm probably a little over panicky also bc I'm leaving for vacation this weekend & I want to be certain next week doesn't have any issues in my absence. I can't thank you enough.

Highlighted
Level 3

Direct Deposit Paycheck was VOIDED by mistake, now QB wants to take money out of employees account!

Kristine! It worked! He did get his check late & there is still something off on the employee advance account, but I'm not worrying about being sued now.lol. And by late, he said he usually has it by 5 am the day before payday, he just got it at 10am. Thanks so much for your help!

Need to get in touch?

Contact us