Hello there, @Bonnieo1.
I'm here to share insights about the $100 charge that you get for the direct deposit check. To isolate this, have you processed a dispute for your direct deposit or request a direct deposit reversal? If so, you'll be charged for the request.
Also. in order for your payroll taxes to be paid on time, you must process payroll by 5 p.m., Pacific Time, two federal banking days prior to your paycheck date. If you do not process your payroll in this time frame:
- You may be charged a $100 backdating fee
- Your direct deposits will not clear on the time.
- You will be responsible for any payroll penalties and/or interest accrued for late tax payments.
However, I'd still suggest contacting our Customer Support Team. They can review the charge that your getting and further explain what the charge is for.
To reach them, you can follow the steps below:
- Click the Help menu and select Contact Us.
- Provide a short description or tell us specifically how we can help you, then click Let's talk.
- Click Get a callback.
- You also have the option to click Message an agent if you want a chat agent instead.
To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturday. For more details, please browse through this article: Support hours and types.
I've also added these articles about handling issues in DD, employee transactions, and other topics.
Please let me know in the comment section if you have any follow-up questions or concerns. I'm always here to answer them. Keep safe always!
