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Level 2

Direct Deposit prenote

I have set up payroll and have confirmed the direct deposit, but the employee does not have a deposit it their account.  This seems strange, but I get it we are dealing with Quickbooks so I never expect it to be how true accounting systems or payroll system work.  Just want some level of comfort that even though the employee doesn't see a small deposit that I am good process payroll.

1 Comment
QuickBooks Team

Direct Deposit prenote

Hello there, DeniseIandE1.


Let me guide you through finding out if your payroll did go through or not. 


There are few possible reasons why an employee did not receive a deposit on their account. Among these are the following:

  • Incorrect employee bank account information.
  • There's a problem with the employee's bank.
  • The pay date falls on a weekend or holiday.
  • The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time. When this happens, the payroll will be processed on the next banking day.

You may also want to make sure your direct deposit status is active. Check out this article to know how: Check your direct deposit status.


Also, I suggest calling our QuickBooks Payroll Support to help verify the status of your direct deposit payroll. To get our contact number, please follow the steps below: 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Don't hesitate to leave me a reply below whenever you have questions. I'll be around to help you further.

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