Direct deposit profiles for contractors

I'll help you fix it, Zakwan.

I've checked our files to see if there's an open investigation. I saw none. This may be caused by too much cache. We'll try a few steps so that you can delete the wrong bank account you add to the contactor's profile.

Let's start by accessing your account in a private browser. This doesn't save your site data and visited pages. Simply press the following keyboards short-cut keys:

• Ctrl + Shift + P (Firefox) 
• Command + Shift + N (Safari) 
• Ctrl+ Shift + N (Google Chrome) 

If you're able to delete the wrong bank account, let's go back to the main browser, then clear the cache. This refreshes the program and prevents it to behave differently.

Once done, let try to edit a different bank account information from the Contractors menu.

I'll be glad to assist if you need anything else. Have a great day!

Clearing the cache didn't work either- it's saying I'm entering the account info incorrectly and there is no option to delete only update bank account info

Hey, @cayne2020. 

Thanks for reaching back out to the Community. Since the troubleshooting steps, my colleague provided didn't work, then the best way to get this resolved as quickly as possible is by contacting our Customer Support Team. They have tools to look further into your account to see what's causing this to happen. Here's how:

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Type in your question and press Let's Talk. 
4. Scroll down and choose to Get a Callback. 

That's all there is to it!

Should you need any further assistance, just let me know. Wishing you and your business continued success!