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Level 1

Direct Deposit requiring a pin

We are now being asked to use a PIN when entering direct deposit information for employee's payroll. We have the payroll module for taxes but do not use Intuit for our direct deposit provider. Is there a way to turn off this option as we don't need to send our employee banking information to intuit.


Kamela Tuengel

QuickBooks Team

Direct Deposit requiring a pin

Greetings, Kamelat.


Welcome to the QuickBooks Community.  I'm here to help turn off the Direct Deposit feature in your QuickBooks Desktop to avoid entering a pin and sending banking information to Intuit.


QuickBooks only asks for a PIN when sending payroll for employees if the direct deposit feature is set up and bank information is provided. Since you won't be using our direct deposit feature, you can remove it permanently from your employee's profile.


Here's how:

  1. Click Employees from the top menu bar and select Employee Center.
  2. Double-click the name of the employee whose profile you want to edit.
  3. Select the Payroll Info tab.
  4. Choose Direct Deposit button. Select to clear the box Use Direct Deposit for: this employee.

You may check out this article for reference: Set up, edit, and remove direct deposit for employees in QuickBooks Desktop.


Once removed, QuickBooks will no longer ask you to enter a pin when sending payroll. If the same problem persists after performing the steps provided above, I'd suggest getting in touch with Customer Care Team for further assistance.


You can find our phone support's updated number through this link: Choose a topic and click View Contact Info button to get the phone number.

Please let me know how it goes. If you need anything else aside from this, don't hesitate to reach out to me. I'll be around to help. Wishing you the best!

Level 1

Direct Deposit requiring a pin

We use the direct deposit feature so we don't have to print checks and we create our NACHA file in house. We have never had to enter a PIN for use of this feature. We never submit the file to Intuit we only use it to separate our direct deposit amount from the paper check amount. Is it now mandatory that we send all our employee banking information when Intuit doesn't pay our employee's.


Direct Deposit requiring a pin

Hello, @Kamelat.


Allow me to step in for a moment. To make sure that I can provide the best answer, I'd like to ask some additional questions about your concern for today.


Are you using an Intuit payroll subscription and trying to update payroll information for a Direct Deposit employee? If so, changes like updating the bank account or employee's routing number require your Direct Deposit PIN.


This process validates the changes in your employee's profile to make sure there isn't any failure with your ACH processing. A PIN is an added security to prevent unauthorized transactions from you and your employee's bank account.


I appreciate your time reaching out to the Community. If you're referring to something else, please let me know by leaving a comment below. I'm looking forward to your response.

Level 1

Direct Deposit requiring a pin

It appears that this is a change that cannot be bypassed in order to have our DD employees show up in the correct GL.


We use the payroll module for tracking and proper GL coding only. We extract all DD employee's pay and upload to an external Nacha file. All taxes for payroll are still calculated with QB and we use the tax filing portion of the payroll module.

We will have to have our admin reset the PIN so we can enter our new employees.


thank you all for you help.


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