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Hello there, @bmwalker1.
It's my priority to ensure that you'll be able to set up a direct depot in QuickBooks Online.
I'd like to inform you that we currently have an ongoing issue, wherein customers' received "Something went wrong on our side. Try refreshing the page" error when setting up a direct deposit. Our engineers are now investigating the root cause of this matter so they can apply a fix.
For now, I'd encourage you to reach out to our Customer Care Team. This way, you'll be notified once any updates about this hurdle are made available. You can receive an email about the status of this behavior.
To reach them:
- Click on Help at the top menu bar.
- Select on on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
For your reference, I'm also adding here some links that provides information about setting up and managing direct deposits in QuickBooks Online:
- Learn how to set up direct deposit for contractors in QuickBooks Payroll
- Set up direct deposit for employees
Know that you can visit me here anytime if you have any questions with payroll. I'd be pleased to help you. Have a nice day!
