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Created with Sketch. Learn about the Paycheck Protection Program application with QuickBooks. Start now.
Level 1

Direct deposit was rejected.

My employee closed his checking account without notifying me. His direct deposit was rejected and the amount was credited back to my account. How do I now issue a paper check for replacement?


QuickBooks Team

Direct deposit was rejected.

Hello, @bwb.


I'd be happy assist you with creating a paper check for the rejected direct deposit of your employee. 


You can change the direct paycheck to a manual paycheck so you can pay your employee.


Let me guide you how:

  1. Click on the Banking tab.
  2. Select the Use Register.
  3. Double-click the direct deposit check.
  4. Select the Paycheck Detail button.
  5. Uncheck the Direct Deposit option on the upper right.
  6. Select OK.
  7. Verify that there is a dollar amount on the check before printing the check.
  8. Give the check to your employee.

For more details about this process, please check out this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll.


These steps should get you on track, @bwb.


Fill me in if you have any other questions with this concern. I'll make sure to get back to you as soon as I can. Wishing you and your business continued success.

Level 1

Direct deposit was rejected.

That was the first thing I did, but  I get an error message and it won't uncheck or allow me to print a paper check.

According to the article you linked, that is not an option in desktop. I do think I've found the answer in that article, though. Thank you!


QuickBooks Team

Direct deposit was rejected.

Thanks for reaching back out to us, @bwb.


I appreciate the details that you've given and it's good to hear that this has been resolved.


Feel free to visit the Community if you have any concern with QuickBooks. We're always here to help. Have a lovely day!



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