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Frequent Explorer *

Do I have to enter historical employee pay?

I have encountered issues trying to complete our payroll setup when I get to the section to enter the historical payroll for our current employees. Long story but our old software had some miscalculations that we are going to have to make corrections/adjusting entries for but in the mean time I need to start using the QBO direct deposit. Without making several adjustments each time and for almost each employee I can't finish the setup. We will be using the self service payroll so we will be calculating and submitting our own taxes. (Including W2's.) So my question is other then the year to date on the employees checks not including the 1st half of the year will it mess anything up in QB to not enter the historical payroll from our other program?

QuickBooks Team

Re: Do I have to enter historical employee pay?

Hello there, @OfficeMgr3325.


I'm here to help share information about running payroll in QuickBooks Online (QBO).


Before you start using/running payroll in QBO, you have to complete the prior payroll set up from the other program. Once you've started running payroll in QBO, you won't be able to enter the historical/prior payroll from there. In this case, you may need to get in touch with our Support Team. Once connected, one of our representatives will be able to enter/record them for you.


For the support's contact information, you may check it here: Contact the QuickBooks Online Customer Support team.


You may also check this article to learn more about setting up prior payroll in QuickBooks: Set up a prior payroll.


Feel free to add a comment below if you have any other payroll or QuickBooks questions, I'm just a post away to help you. Have a great day ahead!

Frequent Explorer *

Re: Do I have to enter historical employee pay?

We haven't started using it yet but will be as of day after tomorrow (6/5/19). We have tried several times to enter the historical payroll but it has been hit or miss as it tells us each time that there are errors and won't let us proceed further. We were able to complete some employees but not many. At this point I think our best bet is to go ahead and start using it and then maybe try to get in contact with someone on your side to let them enter it?  We have talked to numerous people via chat however that have not been able to help. At this point we are pretty much out of time to wait on someone else to do it. 


We are using the self service payroll and will be doing our own taxes/w2's.

QuickBooks Team

Re: Do I have to enter historical employee pay?

Hi there, @OfficeMgr3325.


You'll need to enter your employee's information and prior payroll to run payroll. I'd be happy to provide some details about this and help you.


Upon entering your employee's information, you'll need to include their Year-to-Date (YTD) and other pay information. This is to make sure that all your taxes are counted correctly.


In addition, you can start using your payroll for the employees who are done being set up.


Also, I suggest you contact our QuickBooks Online Payroll Support. This way, they can perform a screen sharing with your and guide you how to correctly enter your prior payroll.


You can follow these steps to contact them:

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Choose Contact Us.

You can always leave a comment if you have any other concerns.

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