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derstrd
Level 1

Does anyone else have an issue with the mileage tracking? The app hasn't tracked my miles going 3 weeks now. All my settings are fine, still nothing. Still no response??

It has worked for the past 2 years no problem, but cut out all of a sudden. Every attempt to get a hold of Quickbooks has been unsuccessful. Very frustrating.
1 Comment 1
FritzF
Moderator

Does anyone else have an issue with the mileage tracking? The app hasn't tracked my miles going 3 weeks now. All my settings are fine, still nothing. Still no response??

Welcome to the Community, @derstrd.

 

We received reports regarding users getting the same issue in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible. You can manually create trips as a workaround.

 

That said, I highly suggest contacting our Suppor team so they can add your details to our notification list. This will help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  3. Tick Contact Us and choose a way to connect with us.

 

To learn more about managing and tracking mileage in QBO, check out this article: Automatically track mileage in QuickBooks Online.

 

Please let me know if you have any additional concerns in the comment below. I'm always here to help. Have a good one!

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