I appreciate you reaching out to the Community for help getting your system working. We want to deliver awesome customer experiences and it sounds like we missed the mark with you. I'm here to help.
I was able to take a look and see that your most recent case has been escalated. I'm working to find out more and will reach out to you via PM as soon as I have an update.
I understand the importance of getting this resolved and thank you for your patience while I work through it.
I'll get back to you as quickly as possible.
To make matters worse, I just received an email stating that my investigation was closed because the issue was resolved. It has, in fact, not been resolved. My account still shows the same error message and I still cannot use my system.
This is a backend issue that can only be repaired by the engineering team but no one will help me. My system has been down over a week and my business is at a complete standstill. Tickets are opened and closed with no resolution. No one will help. Does anyone know who I can speak to in order to resolve this? Support cannot or will not help. I am left on hold for hours at a time.
If I were in your shoes, I would be at my wits' end since no one would help and my work will be stalled due to a system issue.
Since MonicaM3 has already escalated your case, I've taken note of your post and already set a reminder for the team to take a closer look at your account. They'll take a look at the tickets regarding the backend issue.
This way, we will be certain of the best way to help you out with the issue and get you back in business.
After resolving the issue, I'm sure you'll have a lot of things to catch up with. If you need help checking your transactions and financial data through reports, I suggest checking the articles in our Reports topic page.
If there's anything else you'd like me to address, please let me know the details to your reply. We appreciate your patience as we're working to get you back up and running again.
I would really appreciate any help here. I have been on the phone for nearly 3 hours today alone and I still can't even get someone to create a new ticket for me or reopen the previous ticket. It's like customer service is setup to prevent investigations from being started. I am losing m mind here. Any help is greatly appreciated.
I hear your sentiments, @accountspayable9. I'll provide an update on this current issue.
Your case was previously under closed investigation (INV-66762). We checked and found an open investigation (INV-67137) with the same error code. Our team found it necessary to continue researching this issue and added your case under it. Rest assured that as soon as there's an update, you'll get a notification.
If there's anything else I can help you with, let me know, and I'll help you take care of it. Keep safe!
Does anyone who has looked into this case have access to speak to or relay information to engineers? The issue persists. It has now been two weeks with no update or resolution in sight.
I have 2 companies, both experienced the exact same error code and issue. Identical. The engineers were able to fix one but not the other. The companies are set up exactly the same. I would like to communicate this to the engineers so that perhaps they can reference the "corrected/fixed" company as guidance for fixing the second one.
Anyone have access to engineers? PLEASE HELP!!!!
Our engineers are actively working towards accessing your past cases as well as resolving the issues as soon as possible.
While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our QuickBooks Support can do to resolve the problem.
For now, the best option to help you get back to business would be to migrate to a fresh instance of QuickBooks Online so you no longer run into errors.
If you'd like to go that route, our representative can set you up and take care of it. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
You'll want to consider visiting our Community Help Articles hub in case you need some related articles in managing your account.
Please know that I'm just a post away if you have any other questions about saved forms or while working with QuickBooks. I'll be delighted to be your guide once more. Have a great day ahead.