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roger32
Level 1

Due to a power outage, I was not able to run payroll until the morning of 10-30-2020. Why have direct deposits have not registered in my employees accounts by 24 hours?

 
1 Comment 1
MaryJoyD
QuickBooks Team

Due to a power outage, I was not able to run payroll until the morning of 10-30-2020. Why have direct deposits have not registered in my employees accounts by 24 hours?

Let me help you trace those amounts, @roger32

 

It depends on the lead time of your payroll service. For QuickBooks Online Payroll Enhanced and QuickBooks Online Payroll Core, if you're on a 1-day lead time, you'll need to submit your payroll before 5:00 PM PST 1 business day prior to payday.

 

With QuickBooks Online Payroll Full Service, QuickBooks Online Payroll Premium, and QuickBooks Online Payroll Elite, if you have a same-day direct deposit, you'll need to submit payroll before 7:00 AM on payday or before 5:00 PM on the day before payday.

 

Check this article for more information: When do I need to submit payroll to pay employees on time?.

 

However, if it's already beyond that lead time, then I suggest reaching out to our Customer Support to help you trace those funds in a secure environment. 

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support. 

Here's the contact the QuickBooks Online Customer Support team article for more information. You can also check on the following article to know the different types of support we offer and its availability: Support hours and types.

 

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

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