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Level 1

duplicate payroll item

Last week, my state withholding payroll item appeared multiple times (4) for one employee only. I was able to get rid of two of them, but the one extra kept reappearing every time I deleted it. I made a manual adjustment to his net check for that week only, but the problem is not solved. As I will have to manually adjust the payroll liability every week as well. Who can help with resetting this payroll item for this one employee?

Solved
Best answer 04-30-2019

Accepted Solutions
Moderator

Re: duplicate payroll item

Thanks for sharing the complete details of your concern, SherrylB.

 

I can help make sure the state withholding payroll item won't show multiple times on the paycheck.

 

This happens when the duplicate tax item is added on the Other tab of the employee's profile. Let's delete it to fix the issue.

 

Here's how:

  1. Go to the Employees menu, then choose Employee Center.
  2. Double-click the employee's name.
  3. Choose the Payroll Info tab.
  4. Click Taxes.
  5. Select Other.
  6. Delete the duplicate tax item.
  7. Click OK.

Please check the screenshots below.

 

image.png

 

Once done, delete or void and recreate the paychecks if you haven't sent them as Direct Deposit or if you have not handed out the paycheck to the employee. Otherwise, you're right that we have to enter an employee liability adjustment to correct the tax amount.

 

This should get you moving forward again. Let me know how it goes or if you have follow-up questions about this. I'll be here and ready to help anytime. Have a good one.

View solution in original post

5 Comments
Moderator

Re: duplicate payroll item

Thanks for sharing the complete details of your concern, SherrylB.

 

I can help make sure the state withholding payroll item won't show multiple times on the paycheck.

 

This happens when the duplicate tax item is added on the Other tab of the employee's profile. Let's delete it to fix the issue.

 

Here's how:

  1. Go to the Employees menu, then choose Employee Center.
  2. Double-click the employee's name.
  3. Choose the Payroll Info tab.
  4. Click Taxes.
  5. Select Other.
  6. Delete the duplicate tax item.
  7. Click OK.

Please check the screenshots below.

 

image.png

 

Once done, delete or void and recreate the paychecks if you haven't sent them as Direct Deposit or if you have not handed out the paycheck to the employee. Otherwise, you're right that we have to enter an employee liability adjustment to correct the tax amount.

 

This should get you moving forward again. Let me know how it goes or if you have follow-up questions about this. I'll be here and ready to help anytime. Have a good one.

View solution in original post

Level 1

Re: duplicate payroll item

when we moved from desktop to online, the first two paychecks had to be sent out manually because of some glitch in the system.  Now our taxes are showing really high because for some reason QB ran those two paychecks sessions but of course, the checks never went out.  QB made a new account called workers paycheck which I deleted, this deleted the paychecks on one side but a double amount of paychecks is still showing in reports and taxes.  How do I get them out so we can pay a correct tax bill?  and of course, have a correct continuing pay amount.

QuickBooks Team

Re: duplicate payroll item

The most possible reason why your taxes went high is because of duplicate paychecks, Carolexx.

 

This happens when you've recorded your payroll details in QuickBooks Online Payroll. At the same time, there are paychecks created manually with the same information.

 

You'll want to delete those paychecks that were created manually to resolve discrepancies. 

 

Also, we can ask additional assistance from our Customer Support Team. They can review all the details. They can also process payroll correction if needed.

  1. Click Help and select Contact us.
  2. Enter Duplicate Paycheck in the description field. Select Let's talk.
  3. Choose either Start a message or Get a callback.

Here are some of the articles you can check for reference:

I'm looking forward to assisting you again. Thanks for posting!

Level 1

Re: duplicate payroll item

Thank you for your reply and I will call today to try and get this settled.  However, your solution will not work.  There are duplicate paychecks in QuickBooks online.  We brought payroll over the last week of July of this year and we were unable to get Quickbooks to work sending out the checks so we issued manual checks.  So, the manual checks are the correct checks and not the checks that are showing form Quickbooks, those checks were never issued.  Also, we tried to get Quickbooks Online to work for the three payrolls in August and were unable to get them to go electronically.  I do not know what the payroll girl did, I only know on all four pay periods, the three in August and the one in July, we have duplicates and the net paycheck is showing in my statement.  Usually, the bulk amount shows in the statement for the payroll bank account but these are showing as singular checks in my checking account and they are net so I have no idea what the taxes would be on them but I'm sure Quickbooks has charged duplicate checks and duplicate taxes for those four payrolls.  I'm not sure deleting the duplicate manual checks will work since they are the ones that were cashed in the first two payroll runs.  confused yet?  

Moderator

Re: duplicate payroll item

Thanks for providing further info, Carolexx.


As I’ve read your concern, it looks like that you need further assistance with our Payroll Specialist Support. Contacting them is the best thing to do here.

 

They’re going to investigate this and be able to provide you an accurate resolution as well as further explanation why this happens on your end. To contact them, please consider following the steps provided by my colleague above.

 

Keep us posted on how the call goes. The Community is always here for you!

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