cancel
Showing results for 
Search instead for 
Did you mean: 
sam80
Level 1

During payroll setup,The step labeled "Sign your tax forms" is not checked off but when i try to set it up, it says all set. I cant move forward because of this.

Because of this error, I am unable to access payroll settings to bulk import employess.
1 Comment 1
AlcaeusF
Moderator

During payroll setup,The step labeled "Sign your tax forms" is not checked off but when i try to set it up, it says all set. I cant move forward because of this.

Thank you for posting here in the Community, @sam80.

 

We’ve received reports from other users regarding not being able to access the payroll settings due to the payroll setup. Our engineers are all hands on deck to get the feature working back to normal.

 

To keep you in the loop about the resolution status, you'll need to be part of the investigation list. Since your security is our top priority, and I don't want your data lying in this public forum, I suggest contacting our QuickBooks Support Team.

 

One of them will be able to pull up your account in a more safe environment. The data collected provides essential information our engineers can use to roll out the permanent solution.


Here’s how you can reach them:

 

  1. Choose the Help menu in the upper right to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. This will route you to another window where you can type the issue/topic.
  4. Once done, hit the Let’s talk button.
  5. Under the Choose a way to connect with us section, select how you want to reach out to our support team: Start messaging or Get a callback.
  6. Make sure to provide this number to our support team to expedite the process: INV-40113.

Additionally, I recommend the following resource to help a user with setting up payroll: Get started with Payroll.

 

Let me know in the comment section below if you have any other questions. Have a great day ahead.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us