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Level 2

Edit hours on processed paycheck?

Hi All,

 

I mistakenly processed a November paycheck as salary instead of hourly which automatically entered the hours worked as 173.33 (and will put the worker under minimum wage..eek!). There is no option to "edit" or "delete" this paycheck, only "print". I attempted to go in and process a second paycheck for the same pay period with negative hours, but apparently that's a no go.

I'm currently on perma-hold with QB support, but I thought I'd try my luck here after spending over 2 hours trying to get someone to assist me with a full service payroll upgrade the other day..

 

Thanks in advance!

 

Solved
Best answer December 30, 2019

Best Answers
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QuickBooks Team

Edit hours on processed paycheck?

Hi there, AJBookkeeping.

 

Thank you for taking the time to get in touch with our Customer Support Team.

 

Yes, QuickBooks doesn't have the option to process a second paycheck for the same pay period with negative hours.

 

Since processed paychecks can't be edited or deleted, I recommend contacting our Payroll Customer Care. They can pull up your account and delete and re-create the paycheck in question.

 

Please check this article for additional information on how to edit a paycheck in QuickBooks Online Payroll Full Service depends on where you are in the payroll process:Edit a payroll paycheck.

 

If you want to update your employee's payroll history in Online Payroll, please refer to this article on how to perform the steps: Create an Employee's Payroll History.
 

Please remember, I'm always here for any other questions or concerns.

View solution in original post

1 Comment
Highlighted
QuickBooks Team

Edit hours on processed paycheck?

Hi there, AJBookkeeping.

 

Thank you for taking the time to get in touch with our Customer Support Team.

 

Yes, QuickBooks doesn't have the option to process a second paycheck for the same pay period with negative hours.

 

Since processed paychecks can't be edited or deleted, I recommend contacting our Payroll Customer Care. They can pull up your account and delete and re-create the paycheck in question.

 

Please check this article for additional information on how to edit a paycheck in QuickBooks Online Payroll Full Service depends on where you are in the payroll process:Edit a payroll paycheck.

 

If you want to update your employee's payroll history in Online Payroll, please refer to this article on how to perform the steps: Create an Employee's Payroll History.
 

Please remember, I'm always here for any other questions or concerns.

View solution in original post

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