However, if you need additional assistance with this concern, I'd suggest reaching out to our Customer Care Team. They have a wide variety of tools to use for conducting a deeper investigation about this.
To do that:
Sign in to your QuickBooks Desktop company.
Select QuickBooks Help.
Click Contact us.
This should get you on the right track.
Don't hesitate to let me know if I can be of additional assistance. Cheering your business to continued prosperity.