When I email out paystubs, I have one employee who cannot access her pay stub. The password combo of first 4 of last name and last 4 of ssn does not work. I also cannot access mine in the same manner and my stub is sent from a totally different QB acct from another accountant. Has anyone ever experienced this and how do I fix it?
Welcome and thanks for joining this conversation, @THANK.
The password you've entered is the right format, and your employee should be able to view the emailed pay stub. The password is automatically generated and can't be removed. It can only be altered if the employee's name and SS number changes within QuickBooks Desktop before the check is created.
Since you already verified that the employee's information in QuickBooks are correct, I highly suggest contacting our Support Team. They have tools that can pull up your account in a secure environment and investigate further.