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cblack96
Level 1

Employee cannot view paycheck stub after email invitation sent. He keeps getting message "Looks like you don't have Workforce".

No other employees seem to have this problem.
1 Comment 1
Jessica_young
Moderator

Employee cannot view paycheck stub after email invitation sent. He keeps getting message "Looks like you don't have Workforce".

Hey there, @cblack96.

I am happy to help you today getting your employee into Workforce. Let's try a few things. 

 

First, let's try to resend an invite to your employee.  Here’s how:

 

QuickBooks Online Payroll

  1. Go to Workers and select Employees.
  2. Find the employee you need to resend the invitation to
  3. In the Personal info section, choose Resend next to “Invite this employee to view their pay stubs and W-2’s Online.”
  4. Pick Done. This will send a new email invitation to the employee.

Intuit Online Payroll

  1. Locate Workers and click Employees.
  2. Click the employee you need to resend the invitation to
  3. In the Personal info section, click Resend next to “Invite this employee to view their pay stubs and W-2’s Online.”
  4. Click Done. This will send a new email invitation to the employee.

Please note: If your employee has already have signed up for Workforce, or the email address used was linked to an old Workforce account this may be the issue. You can try to resend with an updated email as an option.

 

I’ll also have you perform some basic browser troubleshooting:

 

Let's open QuickBooks Workforce using an incognito or private browser to see if your employee can log in from there and view the paycheck. This mode will prevent browsing history from being stored.

 

Here's how to use a private browser:

  • For Google Chrome: Click Ctrl + Shift + N
  • For Internet Explorer and Mozilla Firefox : Click Ctrl + Shift + P

  • For Safari: Click Command + Shift + N

I suggest having your employee clear their browser's cache to help their applications run more efficiently.

 

You should also note that when logging in to workforce.intuit.com, QuickBooks Workforce runs best on the latest versions of Chrome, Firefox, and Safari (for Mac).

 

To read more on this, head to this article for more details about accessing paycheck using QuickBooks Workforce: QuickBooks Workforce: Access your paychecks and W-2’s online.

 

If these steps are unsuccessful in getting your employee logged in, please reach back out so we can explore other options. Take care!

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