I set up an employee for direct deposit. I missed 1 number for the employees bank account. I have already sent payment through to the employees bank through direct deposit. The employee has not received the DD. I did change the account number in the employees direct deposit info. QB updated it. How do I fix this so the employee gets paid?
We know how important it is for you to pay your employees on time, TP200.
If you're using a direct deposit, there are a few reasons why an employee's check is not deposited to the employee's account:
If your scenario falls on the first two reasons, then the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date.
If the employee still did not receive the funds by 5 PM after the settlement date, I recommend giving us a call so we can further investigate and do a direct deposit trace.
Here's how to reach them:
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
Feel free to check out this article to learn more about fixing direct deposit issues: Handle a direct deposit paycheck that was not received by an employee. You can also find here a list of commonly asked questions concerning the feature, as well as the solutions to each.
Let me know if you need anything else regarding your direct deposit. I'm always around to assist you. Stay safe and have a great day ahead.
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