Employee email error in payroll setup

Happy to help, @sami34. Hope you're having a great day so far.

You can add SOC codes to existing employees by following these quick steps:

1. Go to Employees, then Payroll Setup.
2. Click Employee Setup, then choose Employee List.
3. In the Review our Employee list window, pick an employee, then Edit.
4. Hit Next until the Setup occupational information window appears.
5. Choose the appropriate Occupational Code field and enter the appropriate code, then Finish.
6. Repeat steps 3 through 5 for each applicable employee.

If you'd like to learn more about SOC codes, I recommend checking out: Set up occupational codes for employees

Let me know if you have any other questions. I'll be here to help. Have a wonderful day!

Thank you Michael!

That is what I am trying to do.  The problem is that it will not let me hit continue to get to the SOC codes due to the error with the employee email on the first page of the employee's information.  It will not allow me to move on until that is resolved.  I have no idea how to resolve this because as it appears, everything is correct.  The email address is valid, entered for the employee, and has been used to send paystubs already.  I don't see that there is an issue, but QuickBooks is saying that the email address is already in use.

Any further advice would be greatly appreciated!

Thanks for providing an update, @sami34.

If the steps I provided previously for you still aren't working, I recommend reaching out to our QuickBooks Desktop Payroll Support Team. They'll be able to share your screen and see what may be causing the issue. Here's how to get in touch:

1. Open QuickBooks.
2. Go to Help, then QuickBooks Desktop Help.
3. Hit Contact Us.
4. Give a brief description of your issue, then Continue.
5. We’ll provide you a few support options. Choose which one is best for you.

Just a heads up, due to the growing impact of the COVID 19 situation, we are currently experiencing staffing challenges. We recommend using the Message Us option for faster assistance.

Let me know if you have any additional questions. I want to ensure your continued success. Have a safe week ahead!

I have the same issue.  Seems QuickBooks has added a check on the email address.  This error prevents the employee record from being edited, unless the admin wants to use a different email address.

Is there a pending update for this error?

Greetings, @paul922.

Let's perform some troubleshooting steps to isolate this issue. I suggest to run the repair tool in QuickBooks Desktop (QBDT). Let me guide you how.

Before we start, I recommend to back up your company file in case we run into some errors. Then, you can proceed to these steps:

1. Restart your computer.
2. Open the Windows Start menu, then select Control Panel.
3. Select Programs and Features then Uninstall a Program.
4. Click QuickBooks from the list of Programs, then Uninstall/Change.
5. Select Continue, or Next.
6. Click Repair, then Next.
7. Select Finish.

Once done, update your QuickBooks to the latest release to have the most recent fixes and security updates in your QBDT.

You can also read this useful article for more details: Repair your QuickBooks Desktop for Windows.

Also, I'm adding this great resource that you can use for future reference. This link provides detailed information on how to invite your employees to view their pay stubs online.

You can always get back to me in case you have other concerns and questions. I'm always here to back you up. Have a great day and keep safe!