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seonjoo-ccc
Level 2

Employee hours are entered on weekly timesheet, but the hours don't appear when I run payroll for the pay period. Also the "pay item" field is now shown as unavailable.

The pay item field was available and selected for Regular Pay when the hours were first entered.  How do I fix this?  Thank you.
Solved
Best answer April 04, 2019

Best Answers
Catherine_B
QuickBooks Team

Employee hours are entered on weekly timesheet, but the hours don't appear when I run payroll for the pay period. Also the "pay item" field is now shown as unavailable.

This can be caused by a browser's cache issue, seonjoo-ccc.

 

We can do a few troubleshooting steps to fix this. Here's how: 

  1. Let's log in using a private browser and create the Weekly Timesheet and then Run payroll
  2. If this worked using a private browser, you can clear your main browser's cache. We have to remove or delete stored data for your browser to function well. 
  3. You can also use other browsers like Internet Explorer, Google Chrome or Mozilla Firefox. 

If the issue still persists you can give us a call to report your concern and for us to further investigate. To do so: 

  1. Go to the Help icon indicated by a question mark and then click Contact us
  2. Enter a brief description of your concern and click Continue
  3. Click the phone icon under the We'll call you box. 

Let me know if you have other concerns. I'm here to help you!

View solution in original post

1 Comment
Catherine_B
QuickBooks Team

Employee hours are entered on weekly timesheet, but the hours don't appear when I run payroll for the pay period. Also the "pay item" field is now shown as unavailable.

This can be caused by a browser's cache issue, seonjoo-ccc.

 

We can do a few troubleshooting steps to fix this. Here's how: 

  1. Let's log in using a private browser and create the Weekly Timesheet and then Run payroll
  2. If this worked using a private browser, you can clear your main browser's cache. We have to remove or delete stored data for your browser to function well. 
  3. You can also use other browsers like Internet Explorer, Google Chrome or Mozilla Firefox. 

If the issue still persists you can give us a call to report your concern and for us to further investigate. To do so: 

  1. Go to the Help icon indicated by a question mark and then click Contact us
  2. Enter a brief description of your concern and click Continue
  3. Click the phone icon under the We'll call you box. 

Let me know if you have other concerns. I'm here to help you!

View solution in original post

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