I appreciate the thorough investigation of this concern and your proactive approach to addressing your employee's commission matter, @rsfitnessforever. Your dedication to resolving this is commendable, and I'm here to support you in finding a solution that gets everything back on track for your team.
As you've suggested, it's essential for the employee to contact their bank first to verify if the transactions are being received but not credited due to any bank-specific issues. This will help us narrow down the possible causes.
If the bank confirms that there are no issues on their end, I recommend contacting our Payments Live Support team. They can assist in investigating further by checking for any internal errors or delays that could affect the direct deposits.
Here's how to connect with them:
- Inside QuickBooks Online, navigate to the Help menu.
- Select the Search option and type "contact support".
- Choose the Contact Us tab at the bottom.
- Enter the question, keyword, or topic you need help with.
- Follow the prompts, then choose e away to connect with us.
Alternatively, you can find the contact number in this hyperlink under the "I've tried all of the self-help options and still can't sign in" option.
Additionally, I'll share these articles that guide in updating employee info and managing pay schedules in QBO payroll:
As your QuickBooks support partner, we are focused on addressing any questions or concerns you may have with your employee's direct deposit. I’ll keep this discussion open for any future communications.
