Employees didn't get paid. They were supposed to get direct deposit. I got an email from QB with payroll deposit receipt. Emps didn't get paid and chat is closed!

Same issue for us.  None of the means of contact have been working.  (chat, call back, call in).  Pretty worthless, but I bet our bills will be debited on time and without discount.  

I'm determined to improve your impression of our support, @ltwlkr @Eugene7646.

We know how critical each paycheck is to your team. We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. 

I'd like to inform you that the issue has been resolved. Rest assured, your employees will see the funds available in their bank account by end of the day today. Please visit this page to know the latest updates and information on the issue: QuickBooks Status. 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible. Also, don't hesitate to click the Reply button if you have follow-up questions about your payroll. I'm happy to answer them. Be safe.