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nancy83
Level 2

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

 
Solved
Best answer December 15, 2020

Best Answers
MadelynC
Moderator

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

I can provide you information regarding time tracking user in QuickBooks, @nancy83.


The Time tracking user can access timesheets and see time reports. However, the option to select pay items is unavailable. This means that your employees can only enter their own time activities on the sheet.


Only the administrator has the ability to access and modify the pay section and the associated reports.


You can check this article for detailed information about timesheets set up in QuickBooks Online. It includes instructions on how to approve their worked hours so when you run payroll, your employee's total pay hours are automatically calculated.


Let us know if you have other concerns with the timesheet. We’ll always be here to assist you. Keep safe.

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6 Comments 6
AileneA
QuickBooks Team

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

Hello, nancy83.

 

When creating weekly timesheets, you can choose any pay items once you've selected an employee. I'm here to help you achieve this. 

 

Let's go back and evaluate your weekly timesheets created. After that, make sure to pick an employee from the Whose time are you tracking? field. From there, you'll be able to view the option to select a pay item

 

Here's how you can create a weekly timesheet:

 

  1. Click the Plus icon.
  2. Under Employees, select Weekly Timesheet.
  3. Choose an employee.
  4. Select a Pay type.
  5. Enter the hours your employee worked.
  6. Click Save and close.

This way, you'll be able to create a weekly timesheet and choose a pay type for your employee.

 

That's it. Please let me know if you need anything else. I'll be here to lend a hand. Have a great day, and stay safe!

nancy83
Level 2

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

Thank you for the response, but my problem is not with me as an administrator being able to select the Pay Item on the timesheet. I want to know if it is an option for the employee who is entering their time on the timesheet (who is a time tracking only QuickBooks user) to have the Pay Item field on their timesheet.

 

nancy83
Level 2

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

Thank you for your response, but my problem is not with me, as an administrator, being able to select the Pay Item on the timesheet. I want to know if the employee (a time tracking only QuickBooks user) who is entering the time on the timesheet can have the Pay Item field on his timesheet.

MadelynC
Moderator

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

I can provide you information regarding time tracking user in QuickBooks, @nancy83.


The Time tracking user can access timesheets and see time reports. However, the option to select pay items is unavailable. This means that your employees can only enter their own time activities on the sheet.


Only the administrator has the ability to access and modify the pay section and the associated reports.


You can check this article for detailed information about timesheets set up in QuickBooks Online. It includes instructions on how to approve their worked hours so when you run payroll, your employee's total pay hours are automatically calculated.


Let us know if you have other concerns with the timesheet. We’ll always be here to assist you. Keep safe.

LibertyBellStrategies
Level 2

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

This should not be marked as solved. We are still having this problem. Our staff enter their time, and when the admin (supervisor) goes to review the timesheet, they cannot edit the pay item field.

Catherine_B
QuickBooks Team

Employees that are timesheet entry only QB users don't have the Pay Item field on their timesheets.Can it be changed so they have the option of selecting the pay item?

Hello there, LibertyBellStrategies.

 

I read your reply in another thread that you're still getting the issue after performing the troubleshooting steps. I commend you for doing the steps provided. It should get you and your users to have all the options when creating timesheets. 

 

Looks like the issue persists after doing so. With that, I'd like to route you to our Phone Support Team so they can look into the root cause of why your users are not seeing the Pay Item option.  They can open a case so our engineers can further investigate it. 

 

Here's how to contact us:

 

  1. Click the Help from the upper-right of your QuickBooks Online account.
  2. Select Contact Us.
  3. Enter a brief description of your concern about Time tracking users not seeing the Pay Item field.
  4. Click Let's talk and select the most convenient way you'll want to reach out to us.

 

You can also refer to this link for our available hours and support types so we can immediately attend to your question: Contact Support.

 

I'm always here to help if you have other questions in mind about time tracking and managing user permissions. Just let me know by mentioning me in your reply. Take care!

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