Good morning, @dkc2020.
Thanks for posting here in the Community. I'm here to help you sort out the amount on the Form W-4.
Let's first try some basic troubleshooting steps to determine if this is a browser-related issue. Sometimes the stored cache on your preferred browser for an extended period of time causes unusual behavior.
To start, let's access your QuickBooks Online (QBO) account via incognito/private window. Here are the keyboard shortcuts to open an incognito window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to access the Form W-4 with the dependents having the correct amounts now, I recommend clearing your browser's cache. This way, it'll prevent unusual behavior from your browser.
However, if this issue persists, I suggest getting in touch with our QuickBooks Online Support Team. They have the tools to look over your account and determine the cause of this issue. You can refer to this article: QuickBooks Online Support Team.
Feel free to comment below if you have any more questions or concerns. I'm always here to help. Have a good one!
