error code 15107

I got this message today also while trying to process payroll. I can't find a solution anywhere. Any luck?

I got the same thing.  Figure it out?

Me too.  Anyone have an answer yet??   Thanks!

I got the same message.  We are hosted by Rightnetworks.  I contacted them.  Apparently it is something on their end which they cannot fix until after 5 today

Hello there, @elibrown @mmareksand @GalaxyVenture @dvINDY.

You receive this error code 15107 while updating the QuickBooks Desktop or downloading a payroll update. To fix this, please follow the steps below.

Let's run reboot bat file then get payroll updates. Here's how:

1. Close QuickBooks Desktop.
2. Go to the folder containing the reboot.bat file.
3. Right-click the QuickBooks Desktop icon on your Desktop
4. Click Properties. Click Open file location.
5. Then, right-click the reboot.bat file & select Run as Administrator.
6. Restart your computer. Then open QuickBooks Desktop.
7. If you are prompted to install an update, select Install Now. If not, let's update QuickBooks Desktop manually.
8. When the download is complete, close and reopen QuickBooks Desktop.
9. On the QuickBooks Desktop Update Service window, select Install Now.

If the issue persists, refer to these articles with other troubleshooting options for the program: 

•  Fix error when updating Desktop or Payroll
• Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.
• Configure Firewall and Internet security+ settings for QuickBooks Desktop.
• Install/uninstall QuickBooks Desktop in Selective Startup.

Please keep me posted on your results the Community has you covered. I'll be standing by for your response.

Thank you for posting this.  I am hosted by Right Networks also and I am getting the same error code. You saved me a long time waiting on hold and I appreciate it :)

not sure this will work if we are hosted on Right Networks will it?  I think we have to wait for them to fix something.

thank you for posting this - I'm in the same boat!

Hello, @froling.

The steps provided by my colleague should get this error fixed in no time. However, the update won't be able to go through on a hosting network.

I'd recommend reaching out to Right Networks so they can update it on their system. This way, you'll be able to do your payroll works smoothly.

You can refer to this article for more information: What is Right Networks hosting?

Keep me posted if you run into other issues. I'm here to help however I can.

Right Networks evidentally fixed the error overnight - I was able to go forward and process my payroll this morning.  Thank you.

Did all of this. Still not working. QB Tool Hub is all but uselsss. No change.

Then I ran Fix the Program, Stupid program syas I am not connected to the Internet.

Its 2020 and you people cannot get this right?? Unbelievable.

What huge waste of time and resources trying to keep this crap running properly.

EVER SINGLE TIME WE ATTEMPT AN UPDATE Crickets. It NEVER WORKS> NEVER>

Absolute garbage Software.

Hi there, Hshood.

Thanks for continuing to be a member of the QuickBooks Community. If you're still receiving the error code 15107, after running all the tools my associate previously mentioned, I would recommend reaching out to our support team. By reaching out to them, they'll be able to not only view your program but also accurately resolve the error and provide the steps to assist in case you may run into a similar situation such as this. To contact them follow the steps below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us: either Start Messaging or Get a Callback.

You'll be connected with one of our support team members shortly thereafter. They'll more than likely do a screen share, then get the error resolved. If you have any other questions, please let me know. I'll be only a short reply away. Have a great day!

Hi...thanks for the reply.

Yes...this is exactly what I am talking about. Ever time we have an update, doesn't matter what it is, this software errors out. It's Exhausting.

Error 15107. Cannot initialize update. Happens on the Two Workstations with QB.

Server\client install. 

Both machines get the same error. 

Firewall is OFF. Nothing being blocked. ALL PORTS OPEN. Windows Firewall OFF.

All other Windows junk...OFF (Windows7) No it is NOT a Windows 7 Problem. So don't sell me on Windows 10. Although we will go there before years end.

Hours wasted EVERYTIME. 

I am on the Internet, but your (Tool Box) software does not think I am. Thats just BROKEN, PERIOD.

Last few years..everytime, EVERYTIME, we update our Version, 2017, 2018, 2019, 2020. ALL...I mean ALL have failed to convert from Default to Contractor Edition. MORE WASTED HOURS. Not Minutes...HOURS.

Did I say HOURS.

Each and EVERYTIME we must phone Support, and Always Get that you have HIGH CALL VOLUMES.

No WONDER.

Then finally talk to someone but they don't listen They insist on doing the very same things we are told to try in these communities. Even when I tell hime (FIRMLY) and not to waste my time, because I have already done this or that, they insist on wasting more time.

Very Disappointing.

Signed.

Exhausted By QB

Hmmmm client just got off the phone with some moron in the Philipines even tho she requested a Canadian Call Center.

This support person said because we are running Win7 we cannot get Tax Tables.

What on Gods earth has Win7 got to do with Tax Tables for QB2020 that is running happily on this OS??

As per YOUR Recommendations:

At Intuit, the security of our customer's data is a top priority. To help customers secure their personal information, like their social security number and bank account information, we recommend that Windows 7 users upgrade to Windows 10 before installing their product.

This seems entirely OPTIONAL....NOT ENFORCED. I get we need Win10 before 2021, but severing support mid year is enough for a Class Action Law Suite.

We were informed last December we had a YEAR. Just to remind you a YEAR = 365 Days.

I pity anyone stuck with QB Desktop. God help you. You life just got a lot more miserable, trust me.

This isn't the kind of service we want you to experience, @hshood.

Currently, QuickBooks Desktop 2020 will only support Windows 10 and Windows 8.1 (Update 1). Though, you can try these steps below to see if the update works.

First, run the reboot.bat file. Here's how:

1. Close out QuickBooks Desktop.
2. Right-click on the QuickBooks icon. Then, select Open file location.
3. Search and double-click reboot.bat file. A command window will appear, don't close the file to complete the process. 
4. Once done, restart your computer.

Then, download the update by renaming the QuickBooks old folder.

1. Locate to your file location (Example: C:\Users\AllUsers\Desktop\company 2.qbw) or press F2 on your keyboard.
2. Rename the QuickBooks folder (Example: QuickBooksxx to QuickBooksxx.OLD).
3. Open the QuickBooks file again and then update by going to Help, then Update QuickBooks.
4. Go to the Update Now tab, mark the Reset Update box.
5. Click Get Updates.

Lastly, reboot your computer. A message will pop up to Install the Update, click on it. Then, check your tax table version again.

If none of the above-recommended steps works, I suggest posting this to our Canadian forum. They have special tools and resources to assist you further. Please visit them at this link: Canada's QuickBooks Community.

I'll also share with you these articles for more information about the QuickBooks system requirements.

• System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.

• Windows 7 support is ending.

• Fix QuickBooks Desktop Update Errors.

Please know that we aim to get your program back up and running. You can always swing by anytime if you need help with anything else. Thanks for coming by and I wish you have a good one.