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cannot retrieve 941 forms or file electronically due to error message
Thanks for reaching out to the Community about the error message you are receiving. I'll be happy to help you retrieve your 941 forms.
When you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform.
The first I would recommend is to clear cache.
To clear cache in Chrome:
If you're still not able to update your logo after clearing cache, please try the other steps here.
Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.