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Med
Level 1

Even though pop ups are enabled, the 1099 forms only flash on the screen. Then they disappear in less than one second.

I have tried this on chrome, Edge and Safari. The pop up windows will not remain open to give me time to enter information. Tomorrow is the final day for having QBO to efile 1099s.
1 Comment
Mark_R
QuickBooks Team

Even though pop ups are enabled, the 1099 forms only flash on the screen. Then they disappear in less than one second.

Let's get this sorted out so you can e-file your 1099s, @Med.

 

I appreciate you using different browsers to fix this issue. I tried preparing 1099s on my sample company file, but I was able to proceed. Just to clarify, did you receive an error message after the screen disappear? Any additional information would be greatly appreciated.

 

In the meantime, let's try logging in to your QuickBooks Online (QBO) account using a private browser. This way, we can check if the browsers you used have a data issue.

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari.

 

Once logged in, go back and try to prepare and e-file your 1099s again to double-check. For more guidance, feel free to check out this article: Create and file 1099s using QuickBooks Online.

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result while using a private browser, I highly recommend contacting our QuickBooks Support Team. This way, they can further investigate this issue and provide additional troubleshooting steps so you can e-file your 1099s before the due date.

 

You might want to check out these articles to learn more about the payment categories for the 1099-MISC and 1099-NEC:

 

 

Keep in touch if you need any more assistance filing your 1099 forms, or there's something else I can do for you. I've got your back. 

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