I've got just the steps you need, @teresadelreal.
Let's get the exception description error message fix by doing some basic troubleshooting steps. This way, you can get back where you left off.
To start, access your account through incognito. These browsers won't save any cache history. You may use the shortcut keys below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
If that works, you'll want to clear the cache of your regular browser to remove previously stored browsing data. Using another supported browser is a good choice too.
Also, you can regularly run any reports, then customize them to view the specific details. For the complete steps, check out this article: Run reports in QuickBooks Online.
You can always visit our QuickBooks Help Articles for your later reference. This page contains a lot of information on how to manage your payroll accounts, transactions, paychecks, and more.
For all other questions related to QuickBooks Online, please don't hesitate to keep in touch with me here so I can be of assistance. Take care always.
