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Level 1

For four months my Bank Account Box has "Our shoe came untied We're sorry. Please check again later." on QuicKBooks Dashboard. How will QuickBooks resolve this problem?

 
4 Comments
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QuickBooks Team

For four months my Bank Account Box has "Our shoe came untied We're sorry. Please check again later." on QuicKBooks Dashboard. How will QuickBooks resolve this problem?

Hi there, drmeyer. 

 

Our product team is working to validate this error message you're seeing on the Banking tab. I suggest contacting our QuickBooks Online team and let your account be included to the ongoing investigation. 
 

We hope to have more information about the progress of their findings soon. 

Your QuickBooks team is always around to help. 

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Level 10

For four months my Bank Account Box has "Our shoe came untied We're sorry. Please check again later." on QuicKBooks Dashboard. How will QuickBooks resolve this problem?

@drmeyer

 

You may also want to indicate the name of the Bank (financial institution). That will help other users as well if there's an ongoing issue with this specific bank.

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Level 2

For four months my Bank Account Box has "Our shoe came untied We're sorry. Please check again later." on QuicKBooks Dashboard. How will QuickBooks resolve this problem?

I have this problem too and other functionality in the app freezes. Need to close and open the app to fix, not once but twice! Each time!!

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Moderator

For four months my Bank Account Box has "Our shoe came untied We're sorry. Please check again later." on QuicKBooks Dashboard. How will QuickBooks resolve this problem?

Hello there, @drmeyer.

 

Performance issues in QuickBooks Online App are resolved by doing basic troubleshooting steps. Let's start by resetting the app data to clear the cache and refresh it into its default state.

 

Let me guide you how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

 

If he persists, let's try to uninstall then reinstall the QuickBooks Online App. You can get the detailed steps in this article: QuickBooks App for Windows and Mac: General support.

 

Additionally, in case you want to know some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

 

You know where to find me if you need further assistance with QuickBooks. Have a great day.

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