Formal Complaint Payroll and Quickbook Checking

9130 3521 9196 1336 · ‎February 03, 2022

I set up my payroll and processed my first direct deposit payment to a contractor. I selected the Quickbooks checking account to fund the transaction. The transaction went through but was notified that I owe Quicken payroll the amount of the transaction plus a $100 NFS fee. When I finally got through to payroll, they told me it was because funding payroll was not allowed for the Quicken Checking account. And I had to change the account funding the payroll. It doesn't make sense. The whole process to set up your payroll connects you to the Quicken checking account. I would appreciate a response to this serious disconnect.

BTW the (the rep waived the $100 as one-time consideration). Consideration??? It was Quicken's problem, not mine!!! Asinine! It also took 3 hours of my hard day lost on this issue.

Tori B · ‎February 03, 2022

Hey there, @9130 3521 9196 1336.

Thanks for taking the time to reach out to the Community for support.

When you use our payroll services, we typically debit your business bank account for the direct deposit amounts and payroll taxes (for full-service products) due. We put your account on hold because the debit for your direct deposits or tax payments was returned due to an issue with your bank account. You now have a balance due.

Check out Resolve a non-sufficient fund (NSF) hold on your payroll service for further information.

However, with that being said, I can't know for sure why your account specifically was put on hold without reviewing your account. I recommend contacting our QuickBooks Checking Team. This way, an agent can review your account in a secure environment and see exactly why you have an NSF fee. You can use the link I've included below to connect with an agent.

QuickBooks Checking Team

I also wanted to mention that you can use QuickBooks Checking with payroll. You can see additional details about this process in QuickBooks Checking.

Please let me know if you have any additional questions or concerns. I'm always around to lend a hand. Take care!

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Formal Complaint Payroll and Quickbook Checking

Formal Complaint Payroll and Quickbook Checking

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