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Sarp2
Level 1

GET MY HISTORIC PAYROLL DATA UPDATED TO THE CURRENT PAYROLL ACCOUNT SETTINGS. I have no visibility of any payroll information on P

QB help people have led me to make all kinds of changes to accounts. Now way to find out what they were. Problem started when QB "ran into a snag" trying to pay payroll taxes in February. Now everything is kapoot. QB has the data. They post payroll to accounts. They will do nothing. They won't help their help people. I've spent 12 hours with them and hired a QB Expert who set up the account structure, but QB will not update the historic payroll data to the current account structure. Only they can do this.
1 Comment 1
AileneA
QuickBooks Team

GET MY HISTORIC PAYROLL DATA UPDATED TO THE CURRENT PAYROLL ACCOUNT SETTINGS. I have no visibility of any payroll information on P

Hello, Sarp2. 

 

This is not the kind of service we want you to experience in QuickBooks. Since Community is a public forum and weren't able to pull up your account. I advise contacting our Customer support team, This way, one of the representatives will be able to help you update the historic payroll data to the current account. 

 

To reach out to our  Customer Support Team, here's how: 

 

  1. Sign in to your QuickBooks Online company. Then click Help (?).  
  2. Click Talk to a human.  
  3. Choose Talk to a human.  
  4. Enter your concern.  
  5. You can either select Get a callback or Message an agent to get a representative on the line.  

 

To ensure that you'll be assisted immediately, I recommend checking our support hours.     

 

Please let me know how it goes or if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a good one!

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