hack recovery

Hello there, @49er54.

It's nice to hear that you were able to recover your data from a hack.

We can generate and use the Payroll Summary report to check and verify if there's something that we need to correct or delete in case it appears as duplicate. You can follow the steps below for the complete instructions.

1. Go to the Reports menu.
2. Make sure to set the correct date and other information needed by clicking the Customize Report button.
3. Click Refresh to reflect the changes.
4. Double click the paycheck to review the details.

Then, correct the information that needs to be corrected. If it's a duplicate one, delete it. I've added a sample screenshot below.

If you want to get more resources about handling payroll reports in QBDT, you can check the articles below.

• Create a payroll summary report
• Customize payroll and employee reports. 

Stay in touch if you need more assistance. I'll be around to help anytime. Take care and stay safe always.

The problem is that the paychecks are direct deposit. Before the hack, the paychecks had been generated and the ACH pull was made by Intuit to cover the direct deposit amounts. That is a done deal. Now I have had to recreate the paychecks so that the tax payments, 941s, w2s,etc will be correct. However I couldn't do it by direct deposit without duplicating the paychecks in the Intuit system because Intuit insists that you upload any pending direct deposits. So I unchecked the direct deposit for each paycheck and just printed the checks out on plain paper. So now the account is showing both the ACH pull for the direct deposit as well as the recreated checks. I need a way to zero out the ACH pulls that were made when I first made the paychecks before the hack. I can't just delete them. Am I making myself clear? I think we learned our lesson. We subscribed to the QB cloud daily backup. 

I can share some information in handling direct deposit paycheck, 49er54.

Yes, it's clear. In QuickBooks, you can cancel or void direct deposit paycheck before 5:00 PM PST, and 2 banking days before the paycheck date. Since it's already beyond the timeframe, I suggest creating a direct deposit offset(DD Offset) payroll item and add it to the existing paycheck. I'll show you how

1. Create a Direct Deposit Offset (DD Offset) payroll item.
2. Go to the Banking menu, and select Use Register.
3. Click the bank account used for direct deposit payroll.
4. Double-click the paycheck you want to edit, then click the Paycheck Details button to view the details.
5. Select to clear the Use Direct Deposit checkbox.
6. In the Other Payroll Item section, choose the first available blank space under the Item Name column.
7. Add the Direct Deposit Offset item from the list. If you get a warning message about Net Pay Locked, follow the prompt and unlocked net pay to allow changes.
8. In the Rate column, enter the amount equivalent to the Net Pay amount as a negative value, then select off of the Other Payroll Items field. The amount on the Net Pay field in the Employee Summary section will now show an amount of 0 (zero).
9. Select Ok.
10. Hit Save & Close.

Then, you can clear the balance in your Payroll Liability Account for the DD offset item. 

Here's how:

1. Go to Employee, then select Payroll Taxes and Liabilities.
2. Click Adjust Payroll Liabilities.
3. Enter a date in both date fields that reflects the date of the check just created.
4. Select Company Adjustment. Please do not choose to adjust the Employee since this will make the Payroll Summary report incorrect.
5. In the Item Name column, choose the direct deposit offset item.
6. In the Amount column, enter a negative (-) number equal to the amount of the DD Offset item on the paycheck.
7. Click Accounts Affected, and be sure that Do Not Affect Accounts is selected.
8. Select OK twice to record the liability adjustment.

You can review the following articles for complete details of the process:

• Recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll.

• Cancel a Direct Deposit paycheck.

In addition, I've included this material to learn how to add paychecks, tax payments, and non-tax payments to already paid employees for this year: Add payroll info to QuickBooks Desktop Payroll.

You can send a comment if you have other concerns with payroll. The Community and I are always here to back you up.

Thank you. That was very helpful. However I am left with Intuit wanting me to submit the paychecks foir that period. There are no balances involved, just data. Submitting would have duplicate paychecks in the Intuit system even though my own records are correct. What is the proper process to clear the "To Send" out of my payroll liabilities window?

I'd be happy to assist you today, @49er54.

Welcome to the Community. I'm here to help you submit with your paycheck. 

I suggest checking the paycheck if it is a Direct Deposit. That is why QuickBooks is asking to submit it. When you process a paycheck, make sure it is a Papercheck. This way, it won't create a duplicate or submit a Direct Deposit to the employee. 

You can also check this article for more details about the process: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. 

Let me know if you have other concerns about making a paycheck in QBDT. It's always my pleasure to help you out. Have a wonderful day ahead! 

I like to know if I can talk to somone in order to help me to understand and resolve this problem

I want to make sure you can talk to one of our live agents, @rbts.

Before anything else, can you please provide more details on your concern? Are you having issues running payroll or with direct deposit paycheck? Any additional information would be greatly appreciated.

If you still need to contact support, I'll be happy to guide you through the steps on how to reach them. Here's how:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

You might also want to learn more about how to pay employees on time with direct deposit. This ensures you understand when to submit payroll and the lead time of your payroll service.

Please know that I'm just a reply away if you need any further assistance with QuickBooks payroll. Have a good one.